National Express are Wankers!!

[Whipped]

Just sent this complaint to National Express. Wonder if I'll see any refund

On Thursday the 22nd of July I was booked onto a 19:50 coach from Luton Bus Station to Heathrow Airport, there to connect to Plymouth via the 21:40 coach.

Arriving at Luton Bus Station at 19:40 I then had to wait until 22:10 for a coach to arrive to take me to Heathrow. During this time I made 2 calls to your helpline and both times I was told that the coaches must have arrived at Luton as the driver?s of the coaches hadn't reported any problems. I assure you they didn't arrive, not unless National Express has deployed a new fleet of invisible, silent coaches.

Upon arriving at Heathrow your timetable stated that the next Coach was at 9:45am. After finally contacting your emergency number (As the helpline was closed) I discovered that there was a 504 service at 23:59.

Upon arriving I was met by the rudest coach driver I have ever met. I handed him my E-Ticket and explained that because of the failure of the coaches to arrive earlier I was hoping to get this coach, but the ticket office at Heathrow and the one on the end of the phone was closed. He promptly told me that my ticket was worthless and that I should rip it up, before telling me that I shouldn't even be on the 504 service and should be on the 506.

The 506 arrived and I talked to a much more approachable coach driver. The person I was travelling with handed over tickets that were identical to mine, expect that they were cardboard tickets booked the week before and not a printed out E-Ticket. The driver accepted our explanation and accepted her tickets, but informed me, as the other driver had, that my E-ticket was worthless for a later coach unless I got it changed. Having pointed out to the driver that the only difference between my tickets and my friends was the material they were printed on, he was kind enough to accept the situation and let me board the coach.

I arrived in Plymouth at 05:25, some 3 hours 10 minutes later than expected.

I am well aware that National Express takes no responsibility for delays caused by elements out of their control (Weather, Traffic Jams, Etc.), however, coaches not turning up to a destination with no explanation from the helpline and an insistence from your employees that the coaches have turned up is indeed your fault.

I would like at least a partial refund of my tickets, to the card I used to purchase them, for the inconvenience of my journey and the rudeness of your staff.

If you've bothered to read this far then thank you for your time. I hope you will contact me soon and not just file this complaint under "moaning git"

Kevin Pascoe

 

[Stimpy]

Ya moaning git

 

[Brynn]

Should have taken a picture of the rude driver on a picture phone

 

[jaba]

At uni we went through a spate of complaint letters to various people, like golden wonder in which we had to get in the phrase "Imagine my surprise..." the only thing we ever got back was a 2.50 voucher for some golden wonder crisps

 

[ferdi2000]

luton is that much of a dump not even the coach drivers want to go there

 

[Danya]

Pity national express isn't covered by the rail passengers charter - any delay of over 2 hours there gets you your money back.

 

[Whipped]

luton is that much of a dump not even the coach drivers want to go there

Agreed, unfortunatley that means I can never get out of here

 

[Tom]

I'm the world's biggest complainer. My best result yet has been to get £50 in vouchers at Comet for shoddy service.

I take the view that you as a complainer are doing the company a service by informing them of poor standards. They tend to take the view that I'm just a ****.