S
Summo
Guest
I'm not one for unnecessarily slating Microsoft or BT, but I just had to post meh storeh.
Live in rented house and am moving rooms. Downstairs to upstairs, so need my phone point moved. BT said to have an engineer come in to move the line costs a penny or two under £100. "Shitting Christ!" I say, but there's more.
An alternative, (this clever call centre monkey says) is to cancel my existing SurTime contract and start up a new one. This only costs a little under £50 and (after 10 mins of discussion with his supervisor or someone) I can keep my phone number, customer reference and everything. "Okay, " says I, "that works out to be expensive but do-able. I'll take it."
I spend a further 40 mins on the phone, arranging exactly what I want from my new package (I must have said "exactly the same as I've got now" about 15 times, but anyway). We even get to the final stage and an engineer is booked for an agreed day and time.
Now the fella tells me that because I'm cancelling my existing SurfTime contract prematurely I have to pay a £40 fee. "Hang on," I blither, "I'm still going to be a BT SurfTime customer. Same number and everything. You said."
"Sorry, sir. There's a fee for cancelling..."
"But I just want the line moved. I'm not cancelling. My problem is I need a line moved and I'm prepared to pay £50. BT is able to accomplish this and how you solve my problem is up to you."
"If you cancel before..."
Anyway, we go on for a bit. Upside is there's nothing they can do. I either pay £100 or I fuck off.
I have decided to fuck off and do it myself. I've opened up the BT box and it's only a couple of poxy wires wrapped round a couple of screws. I'll be disconnecting it, pulling the cable out through the hole in the wall, making a new one upstairs and threading it back in.
All going well I shall start a new column called How To Be A BT Engineer which I expect you all to read. There'll be questions.
That's all.
Plsthxbye.
Live in rented house and am moving rooms. Downstairs to upstairs, so need my phone point moved. BT said to have an engineer come in to move the line costs a penny or two under £100. "Shitting Christ!" I say, but there's more.
An alternative, (this clever call centre monkey says) is to cancel my existing SurTime contract and start up a new one. This only costs a little under £50 and (after 10 mins of discussion with his supervisor or someone) I can keep my phone number, customer reference and everything. "Okay, " says I, "that works out to be expensive but do-able. I'll take it."
I spend a further 40 mins on the phone, arranging exactly what I want from my new package (I must have said "exactly the same as I've got now" about 15 times, but anyway). We even get to the final stage and an engineer is booked for an agreed day and time.
Now the fella tells me that because I'm cancelling my existing SurfTime contract prematurely I have to pay a £40 fee. "Hang on," I blither, "I'm still going to be a BT SurfTime customer. Same number and everything. You said."
"Sorry, sir. There's a fee for cancelling..."
"But I just want the line moved. I'm not cancelling. My problem is I need a line moved and I'm prepared to pay £50. BT is able to accomplish this and how you solve my problem is up to you."
"If you cancel before..."
Anyway, we go on for a bit. Upside is there's nothing they can do. I either pay £100 or I fuck off.
I have decided to fuck off and do it myself. I've opened up the BT box and it's only a couple of poxy wires wrapped round a couple of screws. I'll be disconnecting it, pulling the cable out through the hole in the wall, making a new one upstairs and threading it back in.
All going well I shall start a new column called How To Be A BT Engineer which I expect you all to read. There'll be questions.
That's all.
Plsthxbye.
