Lack of in-game support

[Beeper]

How many ML raids have to end in failure thanks to bugged mobs and lack of any GMs to solve problems?

How many times to large numbers of players have to waste many hours on an ML attempt only to hit a particular step that is more often than not bugged and wipes the raid or makes it impossible to continue?

ML7s Katorii has been bugged and in the wrong place every time we have gone there except once. The raid has been wiped as a result and the length of time and difficulty it takes to get back there means a second attempt is usually impossible especially if she's going to remain bugged because no GM is online to put the problem right.

Katri in ML9 is another one. Unkillable when bugged meaning a very large number of people will have wasted their time again.

If GOA GMs aren't going to be around at evenings and weekends when the majority of people want to play the game, then maybe the company should consider doing routine checks on mobs that are known to be bugged and ensure they are working properly before they go home for the day.

 

[poisono]

I back what you say completly. Have they never thought about doing a GM Selectrion process. Like Ultima Online did. May have 3-4 GM's per server.

Could be a good idea. Saying we have a major lack of any ingame support :-/

 

[Esoteric]

Kemor was online for first 4.2 on alb pryd, the zone crashed or the server (cant remember which) anyway as a result some people missed out so he reset the encounter.

They are sometimes there, I know Kemor was watching or on hand many many many times.

Also it helps if you have a member of the E&E team on the raid with you

 

[poisono]

Kemor was online for first 4.2 on alb pryd, the zone crashed or the server (cant remember which) anyway as a result some people missed out so he reset the encounter.

They are sometimes there, I know Kemor was watching or on hand many many many times.

Also it helps if you have a member of the E&E team on the raid with you

How do we know who the Eyes & Ears team are?

 

[Jupitus]

How do we know who the Eyes & Ears team are?

http://camelot-europe.goa.com/news/benevole_present.php3?id_article=608

 

[poisono]

Cheers Jupitus. Oh Hi btw. I used to play Planetside with you for a while

Its 'poison' from forums4guilds or theguildhall.

 

[Jupitus]

Cheers Jupitus. Oh Hi btw. I used to play Planetside with you for a while

Its 'poison' from forums4guilds or theguildhall.

Who were you in Planetside? Didn't you also harrass me for some gold in Pryd/Alb a long time ago, for your alt?

 

[poisono]

Who were you in Planetside? Didn't you also harrass me for some gold in Pryd/Alb a long time ago, for your alt?

Did'nt play Alb/Pry. Only one of me m8s did. Maybe he was in refrence with you. Maybe I introduced you to *ponders*

I played as "Poisono" was in the clan as well.. Usually found me with a sniper rifle

 

[Jupitus]

Did'nt play Alb/Pry. Only one of me m8s did. Maybe he was in refrence with you. Maybe I introduced you to *ponders*

I played as "Poisono" was in the clan as well.. Usually found me with a sniper rifle

Aahhhh yes... sorry the old grey matter is well past it's sell-by date now

 

[Brannor McThife]

Aahhhh yes... sorry the old grey matter is well past it's sell-by date now

Indeed.
Before it totally expires, I expect you to visit the land of of the Sun.

On topic. I've always been in favour of ingame GMs...but it appears that the cost would be to high to have them, or they don't trust any players to have GM-type abilities...or something.

I certainly hope WoW has them.

-G

 

[Nxs]

Planning planning and more planning.

During Seksuals ML track, we knew that one of the steps was very easily bugged, so I logged a rightnow call and asked for a [dev] to be avaliable for a one hour slot during that raid. The rightnow call was answered within a few hours, and a [dev] was around for the alloted time, and ofcourse needed to reset the encounter

Regardless tho I do agree that ingame CSR would certainly be a move in the right direction, lets just see what happens in the forthcoming months.

 

[Eroa]

What do you mean by lack of ingame support?
If there aint one, can it be lack of it then?
Dosnt it just not exist?

 

[Daedalus]

Rains Akkadian
Mason
Vae
Catnip
Katnip
Kittanna DeLatria
Yelrihs Galeweaver

Who of those people are still around anyway?

 

[Esoteric]

Mason has quit to mid I know that for sure

 

[Jupitus]

I am sure that the E&E team will be replenished... probably worth highlighting the fact that some players are no longer around to the new GM and let them find replacements.

 

[Danya]

What do you mean by lack of ingame support?
If there aint one, can it be lack of it then?
Dosnt it just not exist?

Lack can include total absense.

 

[censi]

In games bugs are very frustrating guys. GOA are well aware of this but....

Remember though that GOA are faciliating a platform to play Mythics Dark age of Camelot on.

They are not in position to directly go in and fix coding bugs.

However from working in the eyes and ears team I know that the people at GOA are pretty proactive with identifying and making sure bugs do get addressed.

Its a cliche I know but if you do encounter any bugs in game, report them on Right now.

Contacting your server eyes and ears team is also a good thing to do. For example on Excalibur a player reported problems with 2 encounters being locked up or stuck. We were able to get this fixed and reset pretty quickly (within hours).

You must also appreciate that DAOC is a pretty massive game with lots of complicated challenges for players. Bear in mind that you could create a support team with 100's of staff to be there dealing with your problems but this overhead would be reflected in the cost of your subscriptions.

The support structure for DAOC is pretty effective and simple to use. You do have to be realistic though and remember you are dealing with support for a computer game and how its virtual world functions. Simply catering for instant games master support 24X7 accross all servers would be a nightmare. OSI tried it and got there fingers burnt.

If you play on Hib excalibur and have any queries about bugs or enounter problems I am always there to help as best I can.

/send censi will find me

Rgs, Censi

 

[Fafnir]

Perhaps they should ask Funcom how they do it? I started playing Anarchy Online last week, and was blown away by the ingame help. They have a sort of Eye&Ears but with more powers, when i first logged in I was greeted by a guy a player who was giving of his own play time to help, sure they get a few perks for doin so, but he took about 2 hours of his time to help me and guide me around in my start time and explained a few things about weapons etc.

And later when i filed a bug report it took about 10 min when i did it the right way, before i got help. And it was a few technical things i could not have done myself.

In Daoc i got the feeling they really didnt care when you wrote a rightnow report, usually got a scripted respons, while in Anarchy you talk to a real person who listen to you even when you know jackshit about the game and think you ran across a bug, but you just used the items the wrong way.

But then again its a difference between running your own game or just lease the right to run a game.

But the funniest thing was when i logged in and my firewall decided to let some data thru and block data that showed other players location.

 

[poisono]

Perhaps they should ask Funcom how they do it? I started playing Anarchy Online last week, and was blown away by the ingame help. They have a sort of Eye&Ears but with more powers, when i first logged in I was greeted by a guy a player who was giving of his own play time to help, sure they get a few perks for doin so, but he took about 2 hours of his time to help me and guide me around in my start time and explained a few things about weapons etc.

And later when i filed a bug report it took about 10 min when i did it the right way, before i got help. And it was a few technical things i could not have done myself.

In Daoc i got the feeling they really didnt care when you wrote a rightnow report, usually got a scripted respons, while in Anarchy you talk to a real person who listen to you even when you know jackshit about the game and think you ran across a bug, but you just used the items the wrong way.

But then again its a difference between running your own game or just lease the right to run a game.

But the funniest thing was when i logged in and my firewall decided to let some data thru and block data that showed other players location.

Anarchy Online's support is superb from the short time I played. Also if you find the right crowd they are always good to help you

I wish they could find just a couple of out of company GM's on a small wage, I think that it would be a good idea to try and do this. Hey could always ask old Vet's to return who does'nt currently know all the players. Would make things kinda fair in a way I guess. Hmmmm...

Thats just an idea so dont go flameing me ovah it

 

[Blood]

contacting kemor on ICQ worked really well (when he was online), managed to get a couple of raids back on track with his help.

but he couldnt always be on, specially not late night's and weekends, where us players would often have raids, and thous many raid failed due to bugged encounters.

in each case in game support could have fixed our problems in less than 5-15 minutes, thereby saving the day for 20-100 players.

often bugged encounters:
3.4 - getting stuck under the floor
4.2 - bugged camps respawning
6.x - kratos not spawning after server restart
6.10 - healers chain selfhealing (killable with zerg)
7.8 - getting stuck in the first room, 1hit killing everyone.
9.x - katrii unkillable because of bugged guards

and thats just what i can think off of the top of my head... alone they are enough to ruin hundreds of peoples nights of playing.

 

[Boni]

Yes ingame support would be good, ive posted on this topic in the past when we had a string of raid stoppers on hib/exal (pre TOA, these where galla and fomor raids).