I hate helldesks!!2

  • Thread starter Testin da Cable
  • Start date
T

Testin da Cable

Guest
gah!!

Never make an admin call a helpdesk...it's like the purest form of torture or something fs.

My new workstation at workies hasn't been well. It turns out that the incorrect gfxcard was installed, and thus the standard driver that gets rolled out when the default image is installed won't work. Yesterday a low-level tech came by and installed a new gfxcard but no wootage from me because lo and behold it still didn't work. Why? Well, imo because someone has to log in as 'administrator' under winblows and reinstall a driver or something. Course, nobody does that any more and the tech was mumbling something like "your workstation will have to be fully reinstalled Sir...". I was going like "sorry? I seem to have misheard you". He tells me to call the helpdesk and leaves.

After briefly thinking "what the hell" and rubbing my trusty set of BSD install cdroms I called the helpdesk anyway. The person I got on the phone assured me that the correct way to reinstall a driver was to fully install 'doze again. "Everyone does it that way Sir" he helpfully added. This made me toy briefly with the idea of using my "ha><0r windoze admin" floppy to break into the system and install a driver myself. However I thought "surely it won't take too long".

Now at this point I must inject a little info about me: whenever I am forced to talk to a helpdesk I pretend to know nothing at all about computers, networking and infrastructure in general. Why? Because I've found that the nice peeps at helpdeskX tend to get confused when you know exactly what you're talking about and spout technical terms every other word. Aaaaanyway after ripping my desk in half with my bare hands I told him to get along with the reinstall. The process is fully automated up to one point. 40 minutes later it was done, but due to the systems we use it now needs to be imported onto the network. This takes about two mouse clicks. Then the apps install and all is cool.

Why this rant? Well, it took the buggers over three hours to do two mouse clicks. Hello? McFly? Good grief :eek:

</RANT>



Strangely this normally wouldn't bother me at all. I'd just get on a different poota and internet my life away. Why am I flustered now? Hmmmmm....



PS. I'm aware that some of the peeplets on this forum are working at diverse 'desks across the country. No offence, I'm sure you guys aren't like the slow halfwits above at all :)
 
W

Will

Guest
Heh, I'll not bore you with what I'm doing right now, but you'll be proud to know my work are actually using my skills for the last few weeks.

I'm running my own department. I have, like, a member of staff to boss around and send for coffee.

He gets paid more than me though.:mad:
 
W

Wij

Guest
You're lucky TdC. Our service level agreements generally state that all two-mouse-click jobs will be put into a queue where someone might ring you back about it in two weeks time.

Of course when these same people ask me to look at a software problem I am only too happy to nearly match that level of service.

:eek:
 
T

Testin da Cable

Guest
woo well done Itchy :) you should get more dosh too though imo, if you're going to run a dept. tell da man I said so ;)

by the way, I should amend the story above. I hate securityidiots too. I've been waiting a week [a week fs] for them to change my network userid and the lazy cunts still haven't gotten around to it :eek:

ps. I know [happened before heh] that when they finally do it they'll do it wrong :(

edit: aye Wij I know that one too. They call you back after two weeks to "verify" your call [ie. to actually take the call heh]. They take you through all the info you gave to someone else [only this time half of it is wrong] then promise to get it done "top priority sir!!". This usually means at least within [after] 5 working days.
Grrrr.
 
C

caLLous

Guest
Suggest a restructuring of the company to get rid of these slacking cunts, and then get a nice fat pay rise when productivity skyrockets and everyone wubs you (apart from the people that got fired as a result of the above). :)
 
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Testin da Cable

Guest
it's still not working!!! :eek::eek::eek:

now the mailer app has packed up too! the helpdesk tell me 'they will get back to me asap', which translated means 'we will call you on monday to verify your name and telephone number are correct'

ah well, I'm going home in 19 minutes :)
 
W

Wij

Guest
All problems are solved by a rebuild of the client. It's all they're trained to do. If the problem is with the build itself then they get stuck in an eternal loop. It's not pretty. Fortunately you can Ctrl-Alt-Del them with a P45 :)
 
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Testin da Cable

Guest
after sneaking a peek in the incident ticket [yea I can do this, but the helldesk would have a fit if they knew I could] I think I would prefer a big knife...or perhaps a large hunk of wood with some rusty nails sticking out of it :eek:

"the reinstall has obviously failed, tell the user his workstation will be re-reinstalled on monday"

god I hate them. I think I'll give them a call and bitch for a while
 
P

PR.

Guest
Originally posted by Testin da Cable
it's still not working!!! :eek::eek::eek:

now the mailer app has packed up too! the helpdesk tell me 'they will get back to me asap', which translated means 'we will call you on monday to verify your name and telephone number are correct'

ah well, I'm going home in 19 minutes :)
Click to expand...

Bloody llama sort your own PC problems out

Your not a real man if you rely on Tech Support

pffft



;)
 
W

Wij

Guest
Originally posted by Testin da Cable
"the reinstall has obviously failed, tell the user his workstation will be re-reinstalled on monday"
Click to expand...

The loop begins.......
 
T

Testin da Cable

Guest
we're not allowed anymore PR matey. the punishments are harsh, but you have no idea how much I hate this shite. I've never been able to work comfortably on a pc that wasn't installed by moi. long live the failure of standardisation! woot!
 
T

Testin da Cable

Guest
RAH!

*become TdC-hulk*

TDC SMASH HELLDESK!!! :eek:
 
W

Wij

Guest
teehee - TdC didn't wear special hulk stretch pants :)
 
W

Wij

Guest
Nah that's his gut. Observe tiny green thing below it :)
 
W

Wij

Guest
I wonder if they'll call him Bruce Banner in the upcoming film or David Banner like in the TV series where they decided Bruce was too effeminate :)

*squiff tdc's mini-hulk*
 
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Testin da Cable

Guest
Wij! I've killed for less than that :eek:
 
L

~Lazarus~

Guest
Originally posted by Testin da Cable
Wij! I've killed for less than that :eek:
Click to expand...

But since you are "gagging" for it - youll prolly let it go this time ;)
 
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Testin da Cable

Guest
aye, well Wij is a bit of a hottie. He should shave his legs more often though brrrr
 
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