How would you rate DAoC Customer Service?

[FallycSymbol]

How good or bad do you think the customer service of DAoC is? Give reasons please.

• Good
• Mediocre
• Bad

 

[Dorin]

the what?

P anyways, i got my problems solved in a few days whenever i had

tho compared to sending an ingame ticket and shortly after( 2-3 hours) having a few words with a gm is another world...

 

[Helme]

I am happy with it, everytime something has bugged for me a GM has fixed it quite fast, or as fast as a GM can with 100 people bashing him.

 

[Dancingboner]

Mediocre

I've had problems solved fairly fast in the past.

I am a little worried by some of their responses though. They seemed to be pretty fast when somebody reported a bug spot in Malmo - however when I have reported similar safe spots (especially in pvp zones where archers gather so you cant hit the bastards) they have done sweet FA about it up to 3 months later.

 

[old.Tohtori]

I've never had any experience with the DAoC customer service.

Kinda sums it up.

EDIT: Oh yeah, reason: Never had anything to bother them about.

 

[soze]

I am a little worried by some of their responses though. They seemed to be pretty fast when somebody reported a bug spot in Malmo - however when I have reported similar safe spots (especially in pvp zones where archers gather so you cant hit the bastards) they have done sweet FA about it up to 3 months later.

They might be watching that to catch people in it for bug abusing.

I think the service is good always had a fast responce.

 

[Tilda]

Good, under 2 hour replys on all my RN's

 

[Ilum]

guess they favour E&E's then.

Id say it was mediocre

 

[Chronictank]

Good, under 2 hour replys on all my RN's

discrimination!
ooor your a gm in disguise
would explain a few things...

been fine for me most the time, ocuple times its been slow but ow well we all get busy sometimes. And a hell of alot better than 1 reply a week on my Dell comp tech support in India by a clueless retard on the other side who doesnt even know what a fcuking PSU is!!!
sorry.. me angry

 

[Dakkath]

Everything I ever asked for help on has been dealt with pretty quickly...

I can't complain tbh

 

[GimmlyTheDorf]

guess they favour E&E's then.

Id say it was mediocre

if you kissed as much gm arse as Tilda does you get fast replys aswell. Aint that right Tilda :kissit: (no offence dont banned meh )

 

[Flimgoblin]

if you kissed as much gm arse as Tilda does you get fast replys aswell. Aint that right Tilda :kissit: (no offence dont banned meh )

I beat him to it

have a nice holiday (just a short one - 5 days) gimmly.

 

[Ame]

Silly reason to ban someone :<

And before I get banned myself, I might as well add something meaningful to this post..

I would rate it mediocre as the service isn't that bad at sometimes, better that they provide help then none imo. But sometimes it does take ages to get a response.

 

[Kami]

GOOD

Used it perhaps 6 or 7 times and always got prompt information. I hate thier billing system but if you can write clearly explaining what your problem is and asking politely for some assistance you get it.

Beyond some people though

 

[elbeek]

The ingame GM's do a great job, shame the company does fuck all about the shit service re the lag.

 

[Gamah]

Silly reason to ban someone :<

And before I get banned myself, I might as well add something meaningful to this post..

I would rate it mediocre as the service isn't that bad at sometimes, better that they provide help then none imo. But sometimes it does take ages to get a response.

theres never a silly reason to ban gimmly.

 

[Healer McHeal]

id have to say good on the reply times and the fixes, but id have to say bad on a few other things, any one who knows what happend to me a few months ago would know why i say bad, i found out some extra info on the matter and well, they did a half assed job on it :/ wont go into it now, but if any one wants to know, i can be pm'd , but any way, back on topic, ive always had a reply on rightnow the same day or within 24h anyway, which is the time they say , so they do what they can on that part.

 

[Yshynsin]

From what i have experianced i would give it a rate it good

 

[Daedalus]

How good or bad do you think the customer service of DAoC is? Give reasons please.

• Good
• Mediocre
• Bad

better than Blizzards, anyway.


If you'd include the GM's to "customer service", then, I'd say it's marvelous.
Unless, of course, Requiel, Zenythe and Xalin have been fired over the past 2 months :-o

 

[Raven]

its good considering the tools they have to work with, crap overall though. (the GMs do a fantastic job when allowed to)

 

[GReaper]

In the past, mostly mediocre to bad.

I've submitted a request today at 4:11PM (BST), it isn't an ingame issue but an account issue. Will wait and see what the support team gives this time.

 

[scorge]

How good or bad do you think the customer service of DAoC is? Give reasons please.

• Good
• Mediocre
• Bad

whats that? Brothels have better customer service.. literally

 

[Gayner]

i personally think its medicore, ive had problems in the past and its taken 3/4 days for them to sort them out, and they were simple things like lost passwords and so on.

Just waiting to see how long i havce to wait till they fix gayner.

They should sack some customer service reps and employe network technicions, what use is customer service when we cant even f00kin move?

 

[Darzil]

In the past, mostly mediocre to bad.

I've submitted a request today at 4:11PM (BST), it isn't an ingame issue but an account issue. Will wait and see what the support team gives this time.

In which case it'll go to the accounts people, not the support team.

Darzil

 

[Tiques]

Bad, imho.

Why?

Because the number of people able to give service when needed is to low, those who are there to do service to us do a very good job, Requiel, Zenythe and Xalin and solve things fast, the problem is there aren't enough on the GM team for all around service (or atleast from morning to midnight or so) always, they do alot out of spare time, but that dont make me think that GOA is better at doing service, that just make them into nice people

 

[Zlugugg Benvis]

Mediocre


Atm I cant for my life lure anyone into paying for this game ... as it been unplayable for a week

 

[Phoebee-v-]

Up and down..... Must give credit for them at least trying, seen worse, seen better but I guess atm this is what we can get and over alla I must say they do a good job.....

Except for the cheat reports.... Just hear sometimes from those that cheat that they got a warning, few days ban or something, would it be so hard to tell us what ever they cheat or not when the investigation was done? :touch:

 

[DavidH]

Very up and down in my cases. But usually not bad at all. I'd say its above average for MMO Customer services.

 

[Outlander]

poo.

(ish)

it has its varying shades

 

[Miril]

Good.


Just got another reply to my problem/question within an hour.