How to find out my account details?

[Reformed]

On checking my visa statement it seems that Mythic are taking money out of my account once a month. On checking my accounts only one is active and I paid for that for 3 months. The others that I have used over time are closed. It could be I have tried the us server or something and forgot to cancel my account. Trouble is I haven't any account details. Who do I get in touch with to sort this out? I am going to block it with my bank but there must be a way of finding out my account info.

 

[- English -]

im kinda in the same boat except i aint getting charged... my US account is floating around somewhere.. i have lost user / password and secret word. No idea what to do lol

 

[Alan]

To reach Dark Age of Camelot Customer support via email (technical and billing/account issues only), send email to support@darkageofcamelot.com

To reach Dark Age of Camelot Customer support by phone (technical and billing/account issues only), call (703) 934-0169. Phone support hours are 11:00 am - 8:00 pm eastern time, Monday through Friday.

email or call them.
http://support.darkageofcamelot.com/contact/

 

[legar]

just call your CC company, chargeback all the transactions, and say you want to see your signature... they cant provide it, and you will get your money back.. and the account prolly closed/temp banned, but that doesnt matter since you wont be able to play it anyhow does it?

 

[Penlid]

http://support.darkageofcamelot.com/password.html

This page will send your password to the email that is on file with your account ID (or logon name). If you do not

(a) remember your account ID or
(b) recieve an email from this page,

please contact DAoC Customer Support by email at support@darkageofcamelot.com or by phone at 703-934-0169 (11:00am - 8:00pm EST, Mon-Fri).

 

[Reformed]

Well I sent an email to support@darkageofcamelot.com and they have replied already. Hopefully now things will be sorted.

 

[Lamp]

someone's gotta pay for the overheads of keeping the glast server open

quick everyone check your credit card statements !

 

[Reformed]

Seems that they can't find my account with the keys I have given them and I need to call them on this number:

(703) 934-0169

Call me dumb or something but what number do I ring exactly? I have tried:

7039340169 - don't work
07039340169 - don't work
9340169 - don't work

I know I am doing something daft but wot?

 

[Penlid]

001*703934019 should work

 

[Reformed]

Yeah works - ta.

Office is shut though - Eastern Standard time?

Next question is:

When are they open then if they are open 11am Eastern Standard time?

 

[Penlid]

4gmt

If you need to talk to tech support or billing, get those requests in this afternoon. We are releasing those employees into the custody of their families for Thursday and Friday, the (United States) Thanksgiving holiday.

As always, in-game support remains chained to their desks. Please give them a warm greeting should you need to send an appeal over the holiday. Or at least gobble at them.

 

[Zenythe]

*cough* Thursday was a national holiday in the States and you aren't likely to find many people in most offices today either...