Goa, why do we have no ingame Support ?

[vivacelilp]

I was just wondering why Goa do not not intend to impy Ingame support...
Do they serious think that only 1 form of support, RightNow, which reply time relies on a translater :bore: will do.

Does no-one notice that Mythic have 3 methods of known public costumer support : Phone service, Ingame CSRs, online help and get nearly daily News which informs their costumers.

Are we not equal to the Americans, do we not deserve the same amount of quality from the service which we pay the same amount for (near enough).

I am sure people would feal alot more secure when they RvR, If they knew what the fellow enemies who tend to mysterious vanish and appear to their opponent, are upto.

We'd all like to be at ease if someone was watching for any dodgy 3rd party users rather than us having to inform them, and we'd all apprieciate ingame support at some time in our gaming career, rather than submiting an RightNow application.

Any opinions would be appreciated about this matter.
Thanks

 

[pudzy]

Have to agree the customer services is a complete joke. I'm not sure how much GOA make from Mythic, surely they could get a small team together to watch over things. Thinking about it, America must have alot more players, therefore make more money and be able to afford alot more customer support, tho I'm not certain on that.

 

[-Nxs-]

Well its much cheaper to play DAOC in euro now than in the USA, so Mythic obviously charge more, but provide more means to get service........................... ohh no ...... wait a minute......... GOA upped the subs charge a few months ago so now were paying the same, and getting the same 'sub standard' means to request support

 

[BimboBane]

Now over to sumthing interesting. Look at the french and german pages.. TONZ of news and events. I have a french speaking friend that plays on Ys and they have severall CSR that are avaible most of the time when ya need a issue solved.

So just face it we are the second class customers, the contract DEMANDED they they had English servers, so why bother to even give the english ppl more than the contract demand?

BAH!

 

[Naveh]

I agree totally with u here Vivace, I mean, you can't even change your ingame name, I pay them to provide me with service, but I see totally none atm...

I know ofc that peeps will spam them with namechanges etc.. if it was allowed, but fgs we pay them for an under average service.

 

[-Nxs-]

you want your ingame name changed ? thats easy just get a friend to log a call on right now saying that your name is offensive to them

 

[deadkid]

Originally posted by -Nxs-
you want your ingame name changed ? thats easy just get a friend to log a call on right now saying that your name is offensive to them

and they will change it to something THEY want, not YOU want

 

[chimaira]

Originally posted by deadkid
and they will change it to something THEY want, not YOU want

prolly something french

 

[kahl]

think its ok if they make so you can chance your name one time per character by doing a quest or something.

Tho names really dont matter for me
Just aslong all got easy short names so you dont have to be very focusing on of its a IliLIlnmnm its very hard to see on my monitor tbh.

 

[Sichama]

Well it would be weird having a discussion with someone that doesn't speak English, either because he doesn't know or because he refuses to speak anything else except French.

 

[ghoul]

these threads wont help shit.

goa will get an ingame suppert crew when they feel like they have enough ££$£$€£$€£€34534€£$€£$€£ for it, u c ?

 

[old.Morchaoron]

my name means 'Gorilladick' in Shaleeds...

can i get it changed to 'Dikkelul' now please???

 

[vivacelilp]

NO you cant

 

[Cavex ElSaviour]

but would be a nice name

 

[shani]

Originally posted by old.Morchaoron
my name means 'Gorilladick' in Shaleeds...

can i get it changed to 'Dikkelul' now please???

Think you want that as lastname morch, ask as first name 'fleshiseen'

 

[ning]

Originally posted by BimboBane
Now over to sumthing interesting. Look at the french and german pages.. TONZ of news and events. I have a french speaking friend that plays on Ys and they have severall CSR that are avaible most of the time when ya need a issue solved.

So just face it we are the second class customers, the contract DEMANDED they they had English servers, so why bother to even give the english ppl more than the contract demand?

BAH!

There is no CSR on french server. I play on YS and I have never seen a CSR.

 

[wildsorcerer]

never phear WoW will have ingame CSR's

 

[Gamah]

http://forums.barrysworld.com/showthread.php?threadid=92933

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