FAO requiel or any gm

[Skaven]

Any chance of resetting the 5.6->5. 8 encounters as they're bugged. 2 groups are about to do them on both sides.

Cheers.

 

[Unalive]

bump.

 

[Lwofyre]

Up you go (still bugged)

 

[Amaru-Synergy]

Ive left a note, hopefully it should be sorted soon... will post when its reset

 

[Skaven]

Ive left a note, hopefully it should be sorted soon... will post when its reset

Thanks m8

::fingers crossed::

 

[Aussie]

yes and if you're busy resetting. do katori ( 7.8 ) too. he's stuck in wall next to .7 encounter. should be running arround in his maze :X

thanks !

 

[Quickfeet]

thats not good will that cause a prob on tonights raid?

 

[Amaru-Synergy]

yes and if you're busy resetting. do katori ( 7.8 ) too. he's stuck in wall next to .7 encounter. should be running arround in his maze :X

thanks !

Left a note too.... hopefully someone reads it before tonights raid of 20:00...

ive asked them to pm aussie or ill post on here if its done

 

[elbeek]

Now spent 11 fukcing hours in that poxy dungeon and still not finished.

Thanx for trying m00 shame our "csr" was busy elsewhere.

 

[Zenythe]

For info purposes... we don't work weekends... sorry but it's true. We can occasionally be found by the EnE's on weekends and if we have the ability to do so we will help. If we are not in the office we do not have the tools to do anything ingame.

Both encounters in question were reset friday night before we left and again today (sunday)

 

[Lwofyre]

For info purposes... we don't work weekends... sorry but it's true. We can occasionally be found by the EnE's on weekends and if we have the ability to do so we will help. If we are not in the office we do not have the tools to do anything ingame.

Both encounters in question were reset friday night before we left and again today (sunday)

Thats quite a shame since most ppl play DAoC as a hobby / in their spare time. Sure there would be a way to make a 24/7 service if you shift working hours?
As you can see from posts on this boards most raids are done on weekends.

 

[elbeek]

24/7 game requires 24/7 assistance, sorry but its true. Having spent 11 hours looking for bugged mobs I would suggest that the reset failed but many thnx for setting it for us for Sundays raid.

 

[IainC]

Just cos a mob's not there it doesn't mean it's bugged.
The encounter was reset friday evening and the mobs were there. It's likely that either another raid or a farming group killed them again in the meantime.

 

[Skaven]

Just cos a mob's not there it doesn't mean it's bugged.
The encounter was reset friday evening and the mobs were there. It's likely that either another raid or a farming group killed them again in the meantime.

Thx for resetting them anyhows, finally compleated it this evening.

I don't think having GM's 24/7 was the issue. I think the problem is that when we do need a GM theres no one about to contact. E+E do the best job they can, but when they try and contact one of you and your afk theres not much else that can be done. The majority of raids are planned on here, just would be nice if a GM could keep an eye open or be around when it's taking place.

 

[elbeek]

Just cos a mob's not there it doesn't mean it's bugged.
The encounter was reset friday evening and the mobs were there. It's likely that either another raid or a farming group killed them again in the meantime.

FYI all the mobs for trials 6, 7 and 8 were missing, from both dungeons. Anyway it is irrelevant now as we have completed the ML, although 16 hours is a bloody joke.

Many thanks to whoever it was who reset the encounters and many thanks to Amaru for his help on this.

 

[eggy]

For info purposes... we don't work weekends...

That is the most absurd thing I've heard.

Weekends are prime time. That's like not opening banks on weekdays.

 

[Gordonax]

That is the most absurd thing I've heard.

Weekends are prime time. That's like not opening banks on weekdays.

I remember the days when banks opened at 10am and closed at 2.30pm...

But that's because I'm an old git

 

[Zenythe]

I wasn't being sarcastic, I was stating a fact. We don't work weekends. As much as I actually like (and believe it or not I do as does Req) helping and getting this stuff sorted we don't work 24/7. We do what we can while we can and we have (and will likely do so again) extended our working hours up to a 14 hour day to make sure things go smoothly.

 

[Red HATred]

I wasn't being sarcastic, I was stating a fact. We don't work weekends. As much as I actually like (and believe it or not I do as does Req) helping and getting this stuff sorted we don't work 24/7. We do what we can while we can and we have (and will likely do so again) extended our working hours up to a 14 hour day to make sure things go smoothly.

/sarcasm on

quite funny
last week, we did /who 100

got a lvl 100 csr at "work"

but guess what....

he had his AFK flag on...

"your presence was felt, o Goa'cal God of powah.... but that was about it "

/sarcasm off

 

[Draylor]

extended our working hours up to a 14 hour day

And finally after 2years+ of playing Ive actually seen GOA providing in-game support with TOA bugs. Much appreciated - but really still having no support at weekends is rather pathetic

 

[vintervargen]

just curious.. how big is the player database on US, and how big on EU?

(lets compare the # of active csr's)

 

[IainC]

/sarcasm on

quite funny
last week, we did /who 100

got a lvl 100 csr at "work"

but guess what....

he had his AFK flag on...

"your presence was felt, o Goa'cal God of powah.... but that was about it "

/sarcasm off

Yes sometimes I am afk while working. It probably means I'm on my other machine doing something else or off talking to another department/getting a coffee/going to the loo/whatever. Hence AFK.
And yes, sometimes (just like real people do), I forget to turn it off afterwards.

Support generally:
There is at least one GM available between 10am and 11pm every weekday. We are in the office and either on a server lurking or messagable by players/E&Es. At weekends there is an emergency service available in case of a big problem - a GM is 'on call'. Additionally the servers are monitored 24/7 for server/network related problems.
Unofficially we are often in the office at weekends anyway and are contactable by the E&E team. Sometimes we are also available from home for emergencies. We aren't paid for it but we make ourselves available if needed.

 

[eggy]

I wasn't being sarcastic, I was stating a fact. We don't work weekends. As much as I actually like (and believe it or not I do as does Req) helping and getting this stuff sorted we don't work 24/7. We do what we can while we can and we have (and will likely do so again) extended our working hours up to a 14 hour day to make sure things go smoothly.

I know you were stating a fact.

I'll state another.

No weekend support it beyond a joke, it's f*cking pathetic.

I'm not saying YOU should work 14 hours a day...employ some more staff.

 

[Skaven]

I know you were stating a fact.

I'll state another.

No weekend support it beyond a joke, it's f*cking pathetic.

I'm not saying YOU should work 14 hours a day...employ some more staff.

Its proberbly someone above them that makes that decision - but I doubt they care their staff are working stupid hours.

 

[IainC]

I know you were stating a fact.

I'll state another.

No weekend support it beyond a joke, it's f*cking pathetic.

I'm not saying YOU should work 14 hours a day...employ some more staff.

So how much more per month are you prepared to pay for these staff then?
Just curious...

And yes Skaven, staffing levels are decided at a much higher level than we lowly GM peons.

 

[Draylor]

So how much more per month are you prepared to pay for these staff then?
Just curious...

Well surely you can understand why players get confused.

GOAs monthly charge is roughly similar to Mythics last I checked. Customer support levels are vastly different. It is getting better, but its a long long way from being 'good enough'.

 

[Bob007]

So how much more per month are you prepared to pay for these staff then?
Just curious...

£1 each ?

At about (very ish) 2000 player base on excal (rest can sort there own ) Thats 2k a month, 24k a year.

12k a year gross pay for 2 csr's covering weekends and evenings ?

 

[eggy]

So how much more per month are you prepared to pay for these staff then?
Just curious...

How much profit are GOA willing to lose per month to pay for these staff then?

But seriously, for any 24/7 service, there should be support 24/7 - same with anything in the real world - you will agree on that I'm sure (even though it's not within your power to change, I am aware, and you won't be dissing the powers that be too freely).

The only issue I've had in the past were a couple of ML mobs bugging...annoying when you have 100 people trusting and following you as you lead onwards (this was at ~8pm, no support in sight, even a couple of E&E's were 'too busy').

I'm not having a go at yourself or any other GM...as far as I'm aware you do a great job to the best of your power, as do most of the E&Es one would hope. Perhaps an increase in the number of E&Es would help, or would at least give moral support to fellow players, showing that least there is someone around to help, even at the lowest level! I'm not sure how many of the E&Es have stupid playing hours like myself (job-defined).

Are E&E applications still open, or is the current number fixed?

 

[NetNifty]

£8 monthly (roughly $15) for EU DAoC
£6.92 roughly monthly ($12.95) for US DAoC

Currently 21,803 players on EU DAoC, 14,932 on US DAoC (obviosly affected by the time differences tho). Any EU and US subscription numbers available?

 

[Flimgoblin]

But seriously, for any 24/7 service, there should be support 24/7 - same with anything in the real world - you will agree on that I'm sure (even though it's not within your power to change, I am aware, and you won't be dissing the powers that be too freely).

There is some level of support - servers going boom get fixed 24/7, zones crashing get fixed 24/7...

Just "bug in 1.68 which needs an encounter reset occasionally" doesn't...

It sucks when you can't finish your raid, would be nice for CSR's there all the time but seems like a waste of time/money in my opinion considering how often it'd be needed...