FAO Kemor or someone from RightNever...

[svartmetall]

I quote from the RightNever page: "...you can directly write to the Customer Support who will answer you as fast as possible (usually 48h / 72h)"

Oh, really?

It's been 17 days now.

Where is my answer, about the one-time drop that didn't drop?

Generally the defining characteristic of a Customer Support team is that they - wait for it - SUPPORT your CUSTOMERS (gasp, shock etc.)!

 

[vintervargen]

sup

 

[svartmetall]

A one-time drop didn't drop .

 

[Annouk]

what drop was it?

 

[svartmetall]

Hehe, low-lvl one - it was the Sentry Incin one in Muspelheim, he drops the Smoking Sentry Axe (lvl22-23ish), of which I wanted a pair for my little Zerkling. Worked fine with Collateral Damage, but then did it with Svart and he didn't drop.
Sure it's not world-in-peril stuff, but y'know, principle of the thing...and I haven't even mentioned the time I did the Captain Gruff OTD in Skona with 2 others, and we killed him and he didn't drop the Dispositional Cloak...

 

[Whisperess]

And you renewed your question, as you should?

 

[svartmetall]

Yep, a week ago.

 

[Draylor]

Give it daily bumps till they at least acknowledge the question, youll get an answer in the end just to make you go away

 

[Kurik BHM]

wonder if they put you on ignore after bump spam

 

[old.Wildfire]

Actually I wrote to them the other day as well with reference to an old issue I took up with them; when I was coming up with names for my necromancer I tried (and failed) to make a character called Vehemance, and was told it was illegal because it contained the name "heman" (he-man, the cartoon character), which is a registered trademark. Guess who I ran into the other day at PKB anyway?

masters of teh universe!!1

Unsurprisingly, I got no reply from rightnow.

 

[svartmetall]

Yeah, they wouldn't let me have HeavyAssaultTroll as surname...maybe cos 'ass' is in there...? Crazy.

 

[cleeve]

I have a friend with the name

Eyema Gonnatakeyoutoagheybar

had to spell gay in leet speak cos gay is a banned word. . . :/

M

 

[Hit ^_^]

and why do german/frence server seem to have uber support and active gm's and we dont :\

 

[-Dreama-]

Give it daily bumps till they at least acknowledge the question, youll get an answer in the end just to make you go away

Anyone else see the flaw in this? People shouldn't HAVE to bump it daily to get a response from a service they PAY for.

 

[boni_ofdavoid]

Dont play mid, so dont know this otd but... you do know that all or most OTD's are class specific?

 

[ele]

Click the link for rightnow's new procedure for dealing with complaints from people playing the english servers.

http://www.rudefun.com/pics/adsandsigns/pic16.html

 

[kirennia]

spam it and it will get noticed, send them shed loads of e-mails, generally act like an arse to them and they will do something about it. It's the sad fact of real life unfortunately Speak and be ignored, shout and be heard

 

[Takhasis]

17 days? that all ? i've had one oustanding for over a month and its still unacknowledged...

 

[jakobi]

Took them 1 month and 3 days to tell that I couldn't get a namechange :>

 

[old.Isos]

Aye Rightnow had gone really bad

remember when I lved my BM on PvP server when it first was opened and had a problem with my epic..... took em not even a day to reply

had anoher problem when doing my epic with my warden some month ago.... took em a week to reply
and that was a pain could had found a buyer to my epic armour but guess he is 50 now forgot about it so thanks alot mythic for costing me a plat