Doctors Receptionists.

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Rubric

Guest
Why are they so rude?

My little boy was ill this morning and our doctors runs an emergency surgery on a Saturday morning.

Rang this morning and got answerphone for 30 mins. We only live over the road so my wife went over to check if it was actually open. She comes back in tears because the miserable hag on reception has been so rude to her.

Other experiences include them seeming to think they are qualified doctors when they try to tell you that you dont need an appointment.


GRRRRRR!!!!
 
C

Cdr

Guest
Not been to the doctors in a looooong time, but if I remember correctly, ours is very very rude.

I think its either 1 of 2 reasons.

1. They hang around the doctor / sick people enough that they think they have the answer to every illness, and so they can tell if someone needs to go see the doctor or not.

or

2. They hang around sick people far too much that it brings them down to nothing more than a miserable wreck. I cant imagine its much fun looking across a room to see coughing and sneezing people.

Either that or theres a 'Miserable Tick Box' on the job application form, and you only get the job if you tick the box.
 
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old.ignus

Guest
the receptionists at my local doctors and at the one in Lincoln where you get your medical done for the armed forces (you should know that one cdr) are ok. I imagine its a result of the NHS being overstretched and you tend to notice that the same types of people are regular visitors to the local doctors.
 
S

S-Gray

Guest
Hasnt anyone ever watched "My Hero" ? I guess its all so very true! ;)
 
M

~Mobius~

Guest
Prefer Christine Hamilton but whatever. :l
 
E

Embattle

Guest
Originally posted by Cdr
Not been to the doctors in a looooong time, but if I remember correctly, ours is very very rude.

I think its either 1 of 2 reasons.

1. They hang around the doctor / sick people enough that they think they have the answer to every illness, and so they can tell if someone needs to go see the doctor or not.

or

2. They hang around sick people far too much that it brings them down to nothing more than a miserable wreck. I cant imagine its much fun looking across a room to see coughing and sneezing people.

Either that or theres a 'Miserable Tick Box' on the job application form, and you only get the job if you tick the box.
Click to expand...

Most probably more to do with having to deal with OAPs who forget everything.
 
C

Ch3tan

Guest
Our doctors surgery is really pleasent, you all just have bad luck.
 
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Embattle

Guest
Mine is good, although I do enjoy waiting behind an OAP who can't remember his appointment and then finds out he is here on the wrong day :)
 
T

Testin da Cable

Guest
on a side note...my gf is a trained nurse. if I had to do what she does every day I'd be most rude. in fast I'd prolly be in jail. I'm quite amazed she can take it day in day out. thank you that is all.
 
K

kameleon

Guest
My doctors surgery is excellent, the staff are all polite and friendly, you can fone up for a same day appointment even get a phone consultation. I can also order my prescriptions online.
 
A

adams901

Guest
if they dont like the job and are rude to people as a result maybe they should look at other career options.
 
B

Bym

Guest
Tried to get a docs appointment at a new surgery, and was told I would have to have a new patient appointment in 2 weeks or go to another surgery cos I wasn't 'urgent'. I'll be the judge of that! There isn't another in my catchment area that are taking on patients.

She was such a cow with me too, I bet in part cos I don't look my age at all. Have to take a sample with me when I go to my appointment on Tuesday, so might stick it in a leaky bottle just for her. Hehehe.......
 
A

Ash!

Guest
We moved doctors because of some witch on a broomstick behind a desk. My wife had to have regular smear tests a few years ago. We got called to our local GP's on arrival this cackling woman proceeded to tell me, my wife and the rest of a full waiting room that the previous test had been wrong and she had to go back as there were malignent(sp) cells.

Customer care at its best:(
 
E

evilmonkeh

Guest
thing is most of the people ( well at least the cows) are not thinking about the patients, or the problem as a whole, but that they dont want their surgery busy so they can get off early or something...
 
R

Rubric

Guest
Originally posted by evilmonkeh
thing is most of the people ( well at least the cows) are not thinking about the patients, or the problem as a whole, but that they dont want their surgery busy so they can get off early or something...
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Nail on the head in this case i think especially as it was a saturday morning.
 
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old.tRoG

Guest
The missus is a nurse, and her hospital is full of nice people.
 
S

SilverHood

Guest
I remember calling up, asking if I could make an appointment... and they told me it was all full, call back tommoro

I walk down there (only 5 mins away), and viola, I have an appointment 2 hours later

worst that ever happend, was when my left lung collapsed, I got told, "we can't help you, all booked out I'm afraid... what about emergencies? "oh, you look fine to me" (yeah right)"... 20 mins train journey to the local hospital to get it sorted :/
 
X

Xtro 2.0

Guest
Originally posted by Testin da Cable
I'm quite amazed she can take it day in day out.
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I realised she could ages ago mate.



;)
 
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Yoni

Guest
Previous drs receptionists I have encountered have been both extreamly rude and extreamly nosey however I have struck lucky at the surgary I have just joined. All the receptionists are helpful and understanding.
 
M

mank!

Guest
I imagine it depends on the size of the surgery too.
 
W

WPKenny

Guest
I've never had a problem getting an appointment cos my mum was the practice nurse at th esurgery where I was registered. :)

But tbh, the receptionists are meant to do a certain degree of diagnosis because there are a huge amount of people who really don't have ailments serious enough that a doctor needs to see them. Quite often a quick chat to a local chemist can help a solution to be found.

I've not had to go to the doctors as an adult though since my mum retired so I have yet to experience the blunt ness of the secretaries. But if it's any consolation they are a right bunch of old nattering women, even the young ones.

The other thing is that there are those that insist on an appointment despite advice from the receptionist to the contrary and then the next day or the day after when they get their appointment, they don't bother to show up cos they feel better, thus wasting an appointment slot that other, more sick people could be given.

I'm not saying there's an excuse for rudeness but there are two sides to the coin redarding the whole issue of whether someone NEEDS an appointment and how quickly they need it. Parents can get extremely worried over the most trivial things.
 
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sad_mung

Guest
Originally posted by old.ignus
I imagine its a result of the NHS being overstretched and you tend to notice that the same types of people are regular visitors to the local doctors.
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What gets me is the patients with lung conditions who will not quit smoking, or the clinically obese who will not change their eating habits, those are the people who demand this, that and the other from the health service depriving other sick people the treatment they need, filling up the waiting rooms.

The NHS Direct line was supposed to help alleviate this.
Regardless the GP is still the only place people consider for help.
I still see people coming in to casualty and when asked if they had been to see their GP, their response is usually "No, I couldn't get an appointment". And that's another headache, people coming to casualty with a sore finger or other minor ailment, and then they have the temerity of complaining about the long wait times!

The NHS is not run by idiot managers, it is run by competant people who happen to be hogtied by tables and figures, struggling to meet targets without the resources they need. It'll take a lot of sorting out to get it back on track and it would not surprise me in the least if we end up going over toa more American method of paying for our healthcare.
 
R

Rubric

Guest
Originally posted by sad_mung
it would not surprise me in the least if we end up going over toa more American method of paying for our healthcare.
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Bring it on imo. As long as the necessary reductions are mad to Taxes & NI contributions i wouldnt mind paying for my Healthcare. At least then when you get shit service you can complain.
 
W

WPKenny

Guest
I think emergency treatment should always be free.
 
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