Dabs.co.uk wow what a nightmare!

[old.krondor]

Iam pretty much appalled by your lack of customer care iam now being told
for the 3rd time a different date for a replacement but to be honest i doubt
if this date is true as the other two were not. I play games online and be
rest assured this will be the last time i ever or anyone i know will be
using dabs. I think u do not realise that bad reputations spread quickly, if
someone was to be honest with me and tell me that (a) they did not know (b)
the real date, that would of been fine but i feel i have been lied to and
lead along. As i said before i needed a replacement urgently but u lot did
not seem to care one bit or try to offer me another similar item even if it
cost more. I will leave u with two word to think over CUSTOMER CARE..



----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 3:20 PM
Subject: RE: RMA 179712


>
> Dear Mr. Perez.
>
> Thank you for the Email.
>
>
> The replacements are due in on the 19th of this month, sorry for the delay.
>
>
> Regards : S.Topham.
>
>
> Query. No. :
>
>


----- Original Message -----
From: "Glenn Hartley" <ghartley@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 11:52 AM
Subject: RE: www.Novatech.co.uk & RMA 179712




Good Day,

Thank you for your e.mail,

The prices on our Website are already heavily discounted and are generally
competitive with most other suppliers. Unfortunately I cannot discount this
item any further. If they have one at the price you say, I would go for it.
Its well under our cost.


Regards

Glenn

Internet sales admin
dabs.com plc



If you need to, please mail back to sales@dabs.com
please include any previous correspondence.



----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Tuesday, July 17, 2001 3:41 PM
Subject: RE: RMA 179712


Dear Mr Perez,

I can make no comment on the difference in prices, although there does
appear to be a major discrepancy.

It will not be possible to price match on the product.

Regards,

Neil Connor Tel 0870 129 3350
Support Executive Fax 0870 129 7220
Dabs.Com Plc. TS@dabs.com <mailto:TS@dabs.com>


Q337939

'Vote now for your favourite Consumer Shopping Site. The Future UK Internet
Awards 2001 are designed to promote the very best the Internet has to offer.
The Awards are hosted by Future Publishing, the leading publisher of
computing and internet magazines in the UK including titles such as PC Plus,
PC Answers, PC Guide, Linux Format, .net, Internet.Works and Internet
Advisor.'

www.uknetawards.co.uk/page.asp?cat=SHOP
<http://www.uknetawards.co.uk/page.asp?cat=SHOP>

 

[old.krondor]

-----Original Message-----
From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
Sent: Monday, July 16, 2001 12:44 PM
To: Technical Support
Subject: Re: RMA 179712

Can u explain to me why ur selling the same card as the online
supplier
www.novatech.co.uk but your price is £270.25, and there's is
£186.82. The
card in question is the Elsa Gladiac GE Force Ultra 2 64Mb DDR AGP
Graphics
Card. I am currently awaiting a replacement graphic card from
yourselves due
to the one u originally sent me being faulty. I have now been over 2
weeks
without a properly operating machine, i would happily pay the
difference to
get a card more quickly if u would match novatechs price.


----- Original Message -----
From: "Technical Support" <ts@beta.dabs.com>
To: "'Stephen Perez'" <stephen.perez@btinternet.com>
Sent: Monday, July 16, 2001 11:50 AM
Subject: RE: RMA 179712


> Dear Mr Perez,
>
> Thank you for your e-mail.
>
> We are currently awaiting stock for the replacement card. Stock
should be
> in tomorrow.
>
> I apologise for the inconvenience.
>
> Regards,
>
> Neil Connor Tel: 0870 129 3350
> Support Executive Fax: 0870 129 7350
> dabs.com plc e-mail ts@dabs.com
>
> Q337939
>
>
> -----Original Message-----
> From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> Sent: Friday, July 13, 2001 3:15 PM
> To: Technical Support
> Subject: Re: RMA 179712
>
> Any news on when i can expect a replacement.. ?
> ----- Original Message -----
> From: "Technical Support" <ts@beta.dabs.com>
> To: "'Stephen Perez'" <stephen.perez@btinternet.com>
> Sent: Wednesday, July 11, 2001 2:21 PM
> Subject: RE: RMA 179712
>
>
> >
> > Dear Mr. Perez.
> >
> > Thank you for the Email.
> >
> >
> > Yes it was received on the 9th and passed to the testing dept.
> >
> > We should have the item replaced this week.
> >
> >
> > Regards : S.Topham.
> >
> >
> > Query. No. : 337939
> >
> >
> > Please reply on the same email with all the previous
> correspondence
> > attached to the bottom on each occasion as we require them for
> reference,
> > this will ensure we can deal with your query in the quickest
time
> possible
> >
> >
> > Returning items for a Warranty Repair?
> > http://www.dabs.com/support/faq-art...rticle=1246&m=b
> > <http://www.dabs.com/support/faq-art...rticle=1246&m=b>
> > Returning items under the Distance Selling Directive?
> > http://www.dabs.com/support/faq-art...rticle=1192&m=b
> > <http://www.dabs.com/support/faq-art...rticle=1192&m=b>
> >
> > Just upgraded or want to sell your unwanted equipment
> > http://www.dabsxchange.com <http://www.dabsxchange.com>
> DabsXchange
> >
> >
> > Stephen Topham
> Tel
> > 0870 129 3350
> > Technical/Email Support Exec.
> Fax 0870
> > 129 7220
> > Dabs.Com Plc.
> > TS@Dabs.Com <mailto:TS@Dabs.Com>
> >
> > CS@Dabs.Com <mailto:CS@Dabs.Com>
> >
> >
> > -----Original Message-----
> > From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> > Sent: Wednesday, July 11, 2001 1:42 AM
> > To: Technical Support
> > Subject: RMA 179712
> >
> > I hope u have it by now it was sent by registered post on Friday
> the
> > 6th of
> > July..
> >
> > ----- Original Message -----
> > From: "Technical Support" <ts@beta.dabs.com>
> > To: "'Stephen Perez'" <stephen.perez@btinternet.com>
> > Sent: Saturday, July 07, 2001 10:27 AM
> > Subject: RE: RMA 179712
> >
> >
> > > Dear Mr Perez,
> > >
> > > Thank you for your e-mail.
> > >
> > > We are still awaiting return of the card from yourself. Once
> > received,
> > the
> > > card will be tested and if found to be faulty a replacement
will
> > be
> > > despatched within 3 - 4 days.
> > >
> > > Regards,
> > >
> > > Neil Connor Tel: 0870 129 3350
> > > Support Executive Fax: 0870 129 7350
> > > dabs.com plc e-mail ts@dabs.com
> > >
> > > Q337939
> > >
> > > -----Original Message-----
> > > From: Stephen Perez [SMTP:Stephen.perez@btinternet.com]
> > > Sent: Friday, July 06, 2001 11:22 PM
> > > To: Technical Support
> > > Subject: RMA 179712
> > >
> > > I was wondering if u would beable to give me an eta on a
> > > replacement, as the
> > > card that i purchased from u which was faulty the card that it
> was
> > > to
> > > replace has finally given up the ghost and died on me which
> means
> > > that i am
> > > to use my machine properly, if it going to take u 2 weeks for
u
> to
> > > send me a
> > > replacement then i would prefer a refund as i now urgently
need
> a
> > > decent
> > > graphic card.
> > >
> > > ----- Original Message -----
> > > From: "Technical Support" <ts@beta.dabs.com>
> > > To: <stephen.perez@btinternet.com>
> > > Sent: Friday, June 29, 2001 8:21 AM
> > > Subject: RE: (ts) stephen Perez
> > >
> > >
> > > > Dear Sir,
> > > >
> > > > Thankyou for your recent email regarding returning the video
> > card.
> > > Please
> > > > return the complete unit to us with the returns number of
RMA
> > > 179712 on
> > > the
> > > > outside of the packaging. Once this is recieved the unit
will
> be
> > > tested
> > > and
> > > > if found to be faulty, will be replaced.
> > > >
> > > > Please return the unit to :
> > > > dabs.com
> > > > National Logistics Center
> > > > Wingates Industrial Park
> > > > Westhoughton
> > > > Bolton
> > > > BL5 3XU
> > > >
> > > > If you have any other questions, please email our Technical
> > > Support
> > > > department at ts@dabs.com.
> > > >
> > > > Regards,
> > > >
> > > > Stephen Blair
> > > > phone: 0870 129 3350
> > > > Technical Support Executive
> > > > fax: 0870 129 7350
> > > > dabs.com
> > > > email: ts@dabs.com
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: stephen.perez@btinternet.com
> > > [SMTP:stephen.perez@btinternet.com]
> > > > > Sent: Wednesday, June 27, 2001 7:34 PM
> > > > > To: ts@dabs.com
> > > > > Subject: (ts) stephen Perez
> > > > >
> > > > >
> > > > > Received mail from: stephen Perez
> > (stephen.perez@btinternet.com)
> > > > > Email sent at 19:34:19 on 27/06/01
> > > > > Telephone - 01322 624086
> > > > > Postcode - da2 7rp
> > > > > Account No. - PER1464
> > > > >
> > > > > S.O. - 2192349
> > > > >
> > > > > Product type - VGA
> > > > > Product description - GeForce 2 Pro 64MB DDR AGP RP
> > > > >
> > > > > Enquiry : Goods Purchased and Become faulty within the
first
> > 28
> > > days
> > > > >
> > > > > Message : I tryed everything but the card keeps displaying
> > > spurious
> > > > > colours and characters on the screen at boot up and also
> funny
> > > dots and
> > > > > lines keep appearing and if i try to play any games the
card
> > > crashes. I
> > > > > put my old card back in and i have none of the above
> problems

 

[Sir Frizz]

WTF!!!

 

[Embattle]

I've found dabs to have a good service and on everything I buy from them is cheaper than others and if not the original price then I take into account that few other etailers have free delivery. If by chance they're not the cheapest then I'll buy from another place...I've had to do this a couple of times but 1 was down to having no stock.

If you don't want to use them then don't and like they say...why not buy from that other etailer.

 

[old.krondor]

Well seeing as dabs already has my money until they agree to give me a refund which they do not seem keen on iam stuck with there shit service i know u said u not had any problems with them, ask yourself this has anything they sent u been faulty and u had to return it, cause until now i also not had any problems with dabs wait till some thing breaks then u will see what i mean..

 

[Embattle]

I have had something that broke.

 

[*Exor*]

When you write to a company like that, you need to put more effort into your spelling and grammar if you want them to take you seriously

 

[old.norin radd]

Originally posted by Embattle
I have had something that broke.

What was that then matey

( and btw, youve got as typo in your sig (excactly))

Thought you would have spotted that *Exor*