Tom
I am a FH squatter
- Joined
- Dec 22, 2003
- Messages
- 17,389
Anybody here had a good experience with a dealership?
I bought an Audi TT nearly 2 months ago, 30k on the clock, for £18 500. As part of the sale I wanted various things done to the car, such as replacing the interior door levers (scratched to buggery), fixing the gearknob, a tracker, and an Audi cupholder. All this was agreed on the contract. During the test drive, I noticed the rear parcel shelf was squeaky, the salesman said it was the temporary number plate.
Went to get the car, no cupholder. Apparently they sent the wrong colour. No problem, just come in next week it only takes 5 minutes to fit. Arrive next week, only to be told it takes an hour, and nobody was available, I'd have to book it in. Fuck that I thought, I took it away and installed it in less than 2 minutes.
The parcel shelf was still squeaking (very noisily), and while out one day, I tilted the passenger seat forward to get to the back seat, and the tilt lever snapped off in my hand.
Took it back, they said they'd have to order a part, and booked me in. Went along the following week, 'oops sorry wrong part has come, dont worry its a 5 minute job', make another booking.
The car starts making scraping noises from somewhere underneath the engine/exhaust/gearbox.
Go in the following week (was working in the morning), 'no sorry it requires the seat to be stripped, cant spare anybody this late in the day'. They install a new parcel shelf, so thats that done, and they promise to look at the noise when I'm in next (it requires a 'master technician')
Make another booking, go in this morning, 'oops sorry Audi have put the wrong part in the bag we received'. Now extremely annoyed, I ask about the noise, 'what noise?'. I remind them, and its 'oops sorry nobody is available'. I keep my calm, and in a very level tone with steam coming from my ears, tell them you don't need to be moving to hear it. They get it up on the ramp, can't find whats causing it, 'right lets have a look at it when you next come in'.
I'm thoroughly pissed off now, the guy detects this (its the only thing they've detected tbh), he offers me a courtesy car for the day, so they can drive out and pick up the seat lever part. I look at the courtesy car contract, and notice that the small print makes me personally liable for the first £1 000 of a claim where their insurance company cannot recover any money; basically if an uninsured driver hits me, and fucks off, I'm stiffed for a grand.
I tell him no way am I signing that. He asks if I can phone my insurance company on the spot and transfer my insurance. 'you ever tried getting through to an insurer in the day?'. Scrap that idea.
Now they've booked it for 2 weeks time, they are personally going to come and collect the car from my house, and return it, with a full tank of petrol (about 50 quids worth).
What should I do? All the repairs/replacements are free, but its the time and inconvenience and general incompetance thats making me consider a serious complaint to their manager/head office, and a bill for my time (I'm self employed, I charge about £250 for a days work).
Oh yeah I forgot to mention, they fitted a tracker device to it, its been giving false alarms ever since, and when I told Audi about it, the salesman's response was that I would have to drive to the garage that fitted it for them, and have them fix it. Its still faulty, tracker uk are sending a man out to check it out.
Never mind the fact that I paid Audi for the installation, not the other garage, they still told me I personally had to sort it out.
I bought an Audi TT nearly 2 months ago, 30k on the clock, for £18 500. As part of the sale I wanted various things done to the car, such as replacing the interior door levers (scratched to buggery), fixing the gearknob, a tracker, and an Audi cupholder. All this was agreed on the contract. During the test drive, I noticed the rear parcel shelf was squeaky, the salesman said it was the temporary number plate.
Went to get the car, no cupholder. Apparently they sent the wrong colour. No problem, just come in next week it only takes 5 minutes to fit. Arrive next week, only to be told it takes an hour, and nobody was available, I'd have to book it in. Fuck that I thought, I took it away and installed it in less than 2 minutes.
The parcel shelf was still squeaking (very noisily), and while out one day, I tilted the passenger seat forward to get to the back seat, and the tilt lever snapped off in my hand.
Took it back, they said they'd have to order a part, and booked me in. Went along the following week, 'oops sorry wrong part has come, dont worry its a 5 minute job', make another booking.
The car starts making scraping noises from somewhere underneath the engine/exhaust/gearbox.
Go in the following week (was working in the morning), 'no sorry it requires the seat to be stripped, cant spare anybody this late in the day'. They install a new parcel shelf, so thats that done, and they promise to look at the noise when I'm in next (it requires a 'master technician')
Make another booking, go in this morning, 'oops sorry Audi have put the wrong part in the bag we received'. Now extremely annoyed, I ask about the noise, 'what noise?'. I remind them, and its 'oops sorry nobody is available'. I keep my calm, and in a very level tone with steam coming from my ears, tell them you don't need to be moving to hear it. They get it up on the ramp, can't find whats causing it, 'right lets have a look at it when you next come in'.
I'm thoroughly pissed off now, the guy detects this (its the only thing they've detected tbh), he offers me a courtesy car for the day, so they can drive out and pick up the seat lever part. I look at the courtesy car contract, and notice that the small print makes me personally liable for the first £1 000 of a claim where their insurance company cannot recover any money; basically if an uninsured driver hits me, and fucks off, I'm stiffed for a grand.
I tell him no way am I signing that. He asks if I can phone my insurance company on the spot and transfer my insurance. 'you ever tried getting through to an insurer in the day?'. Scrap that idea.
Now they've booked it for 2 weeks time, they are personally going to come and collect the car from my house, and return it, with a full tank of petrol (about 50 quids worth).
What should I do? All the repairs/replacements are free, but its the time and inconvenience and general incompetance thats making me consider a serious complaint to their manager/head office, and a bill for my time (I'm self employed, I charge about £250 for a days work).
Oh yeah I forgot to mention, they fitted a tracker device to it, its been giving false alarms ever since, and when I told Audi about it, the salesman's response was that I would have to drive to the garage that fitted it for them, and have them fix it. Its still faulty, tracker uk are sending a man out to check it out.
Never mind the fact that I paid Audi for the installation, not the other garage, they still told me I personally had to sort it out.
