Can't Reactivate My Account - Please Help!

[Palamedes]

After playing DAoC for a while I decided to try AO and cancelled my subscription. After a couple of months I decided that I would like to give it another go and went to re-activate my account. I went to the "My Account" section of the camelot-europe website and then clicked on the "Access Secure Payment" tab. Everything was going fine till I started to have second thoughts and at the screen where you select what credit card you wish to pay with I closed the browser. I then went and read the latest patch notes and decided I did want to have another go at DAoC, so I went through the process again only this time when I click on the "Access Secure Payment" tab I came to a screen telling me "The transaction was successful - Please login in the 'my account' section in the next 24h hours to check your invoice". So I do this and the invoice hasn't changed, nor has my account status (still closed). I would very much like to reactivate my account but everytime I try to do so I get the same message.

Can anyone tell me what is going on and give me a solution that will get my account activated again, as I would really appreciate some help with the problem.

Thank you.

Agravain

 

[SFXman]

I would say you made a mistake by closing your browser at the credit card choosing screen... it got stuck at this stage and you have to contact RightNow/subscription. I did this when I first signed up for retail and it resulted in me having to sign-up again (I couldn't enter the same e-mail anymore because it was in-use... thank god my ISP e-mail has two addresses for the same inbox).

 

[DookPug]

I'm currently having the same problem.

Is the only solution to sign up again? Meaning I have lost my existing account completely?

 

[SFXman]

You haven't lost your account... just contact RightNow...

 

[DookPug]

Originally posted by SFXman
You haven't lost your account... just contact RightNow...

Did as you advised, everything is sorted.

Thanks mate

 

[SFXman]

Np mate
Glad I was able to help somehow... I myself was way too much in a hurry because I screwed it up the same way the day I got the game so just made a new one

 

[stormcrow2002]

Damn i did the same just now...

How long does it take to sort it coz im totally buggered atm.