Billing System Launched or has it?

[Penlid]

Ok so the billing system has been apparently launched, i log into my profile and nothing has changed?

Whats happening GOA or is it just your pos flash website?

 

[Soazak]

if you're eager to offload some money, you can send it to me


They have grayed it out until they implement it, no doubt it will take you to a secure site which is probably already in the works..

 

[Penlid]

No thats my point, they launched the billing system today.

They posted a news item (now deleted) then replaced it with the following, but it still doesn't work.

We are experiencing a technical problem which is preventing you from being able to change any of your billing details including reactivating or extending a subscription. Our teams are working on this and we will keep you informed of the progress. We apologise for any inconvenience.

Update at 17:15 CEST: The issue has been resolved and it is once again possible to modify your account details and subscription plans.

 

[Soazak]

There's no billing to be done yet though m8.


Everything seems to be working fine except the part where you are required to enter creditcard details and see existing bills, which are non-existant yet.



18th Oct is when people who were not in beta (thus no 7 days free) will need to pay, 25th for rest of us so there's no reason to give a company who a lot have little faith in your details just yet. Tbh I would be fairly worried if they were allowing us to put them in now, there's no reason for it.

Least they are not like sony/funcom/blizzard who demand billing details before you start your free month, in the hope that you will forget to cancel before the end then add you to their subscriber numbers

 

[DARKDANCER]

Still does not work even though they say its up and running. Whats going on?

 

[Overdriven]

Mainly because people are still playing their 30 free day trial?

 

[Xandax]

There's no billing to be done yet though m8.


Everything seems to be working fine except the part where you are required to enter creditcard details and see existing bills, which are non-existant yet.



18th Oct is when people who were not in beta (thus no 7 days free) will need to pay, 25th for rest of us so there's no reason to give a company who a lot have little faith in your details just yet. Tbh I would be fairly worried if they were allowing us to put them in now, there's no reason for it.

Least they are not like sony/funcom/blizzard who demand billing details before you start your free month, in the hope that you will forget to cancel before the end then add you to their subscriber numbers

And GOA have shined with examples of how well things run when they are launched in the last possible minute
So I'm sure many people are not looking forward to being the ones that stress test the account centers billing system if it doesn't get online soon.

And I'd wager that the only reason they did not demand billing details prior to the account creation is for the simple fact that they didn't have the possibility.

 

[koxi]

"Your account was closed because the previous subscription period expired"

But it isn't possible to renew account cause billing system is still greyed out..

/sigh

 

[Heta]

I'm still on my HS key

 

[Penlid]

Just got word from an GOA employee that the pages are not actually active yet, and that there is still a few hours left in the day.

 

[Zagantia]

Seems to work now. Well in that I can now access the parts I could not get to before.

Have not tried setting up my sub yet though.

 

[legar]

cant setup anything.. when i press billing information it brings me to a screen with "no active invoices" ... lol

 

[Sintoxis]

cant setup anything.. when i press billing information it brings me to a screen with "no active invoices" ... lol

"My billing information" section is where you can see what you've already paid for so unless you've paid for a subscription, it's normal that it won't show anything...

Edit: and the place where you subscribe is called "My Subscription" or something like that

 

[Penlid]

It's quite worrying that your account says you have no licences activated.

I entered my game cd key when i got it on Sept 18th when i could.

I've tried to enter it again but it says it's a duplicate key, anyone else experiencing this?

 

[Sintoxis]

think it's just a misunderstanding - license for GOA means what you've bought, so for the time being it's just "Warhammer". (On DAoC each expansion was a "license"). If you click on "My License" you should see a picture of a game box (if you've entered in your retail CD Key).

Then you've got "Subscription" which is what you actually pay per month. Until today, no one could have any kind of subscription (and the 30 free days don't seem to count) so it's normal that it doesn't show you any. As soon as you subscribe to something, you'll get a subsription active and if you go to "My Billing Information" you'll see the invoice for whatever you paid for (1 month, 3 months or 6 months).

So far it's worked fine for me - got my 3 month sub all sorted which will start as soon as the free 30 days (+ anything free they throw at us) are over. At least I assume it will...

 

[MagnusGOA]

Good evening,
Sintoxis is quite right; adding a three month subscription now will not reduce the amount of free days given to you. My account is obviously l33t, but as I was an Open Beta tester and participated in the CE head start, I've got free time up until the 8th of November. If I'd enter a one month subscription today, I'd be covered until the 8th of December.


-Magnus

 

[ClaretMatt]

Why do that gotta take money off you as soon as you put the card details in? That's just annoying.

Bottom line... Take the god damn money when you have no more god damn subscription left, not before.