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Danamyr

Fledgling Freddie
Joined
Jan 28, 2004
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Temporary Artifact Policy

Posted By: Sanya Thomas 2005-06-27 19:36:35



Please read the following announcement carefully BEFORE you send an appeal. Also, please bear in mind that we are trying to put a more automatic solution into place, and you may find it easier and more convenient to wait. I'm posting this mainly because the rumor flew around the message boards today, and I wanted y'all to have the information straight from the horse's mouth, as it were.

All of the guidelines are there for technical reasons, so please, follow these directions exactly!


Artifact Replacement and Swapping Policy

========================================

Currently, if you have completed an Artifact quest but deleted the artifact prior to 1.76, we will allow you to re-do the artifact quest to regain the artifact *once* again. In other words, we will reset the quest. This means you will still need to do the encounter, gather the scrolls and acquire the unactivated artifact all over again. You must then activate the artifact and level it up. We will only reset the encounter one time for each artifact which was lost prior to patch 1.76. If an artifact is lost again for any reason now that 1.76 is live, and the artifact is not located in your character's backup files, we cannot replace it. It is lost for good.

If you have an artifact that you wish to exchange for a different version of the same artifact, it must be completely repaired by the correct NPC prior to Customer Support looking at it. If the artifact is not at full Condition and Durability, Customer Support will not even consider exchange. Therefore, prior to appealing, you should take your artifact to the NPC to repair it, even if it is listed as 100% Condition and Durability, just to be sure it is in perfect condition. Once this is done, you may place an appeal and a CSR will examine your artifact.

If the artifact is in perfect condition, the CSR will then gather information regarding your appeal, find out which version of the artifact that you wish to exchange yours for, and escalate your appeal to a CSR Supervisor. The CSR Supervisor will then exchange your current artifact for the version of that artifact you have chosen. Please note that the new artifact will have 0 experience and will be level 0. You must level up the new artifact from scratch. This exchange will occur even if you are offline, so once you have spoken with the initial CSR and given them all of the required information, your artifact exchange will occur even if you log out of the game. Please note that if *any* condition is lost on your artifact between the initial CSR contact and the supervisor's attempt to exchange it for you, then the exchange will be denied, so do not use the item after you have been contacted.
 

Zedenz

Can't get enough of FH
Joined
Aug 25, 2004
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1,134
This is an American rule though, it may not apply in the same manner over here.
 

Huntingtons

Resident Freddy
Joined
Jan 19, 2004
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10,770
kewl, so if you arti isn't 100% con/dur you could have deleted it as EU player if it hits us as well.
 

Tesla Monkor

Fledgling Freddie
Joined
Jan 1, 2004
Messages
1,452
Well, you can repair is back to full-health in the near future anyway. The only reason Mythic is asking for fully repaired artifacts is to stop people from avoiding the massive repaircosts and get a new arti for free. :)
 

MaditioN

Can't get enough of FH
Joined
Dec 26, 2003
Messages
1,361
ffs thought "swapping" was that they reintroduce the artifact swap so you could use eoy+tablet again :((((((((((((
 

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