any news from goa/mythic about lag?

[Kaelimar]

seems like it´s getting worse day by day

for me this still seems server related, almost like NF and standard TOA/Excal are working on same server/subnet and when you have xyz peps hammering to enter test server these probbs can happen.

well as a paying customer i can´t do much about it. my isp say´s contact opentransit and tell about the problem, in reply i get a answer from opentransit that says. talk to your isp

your tracert clearly show a faulty line in opentransit network , so what can you do??

imo it should be mythic that should contact opentransit and tell about almost whole europe have problem connecting against mythic gameservers

it should be their problem not the paying customer , what else do we pay for? only for server hardware?, only software?, a steady connection?, only for support things?.

would like to see a nice reply to this from any1 that can answer what 1 person can do against a big company

 

[old.Whoodoo]

Try reading the rest of the forum before posting.

https://forums.freddyshouse.com/showthread.php?t=35942

search is your freind.

 

[Kaelimar]

well don´t you think i did?

no news from goa only a simple answer that basicaly says live in france and it doesn´t lag

not right imo

me as a single customer can´t do anything except being directed between opentransit and my ISP and back again beq they don´t take action when a outsider blaim them having a faulty connection

still this should be handled by goa/mythic when it is causing their customers some nasty lag spikes all the time

 

[Hrogar]

What Kaelimar said. It's all but impossible to play atm, there are 10-second lag spikes every few minutes and mass LDs. Both the albs last RR and many other keeptakes have been spoiled due to this, and it would be nice to at least be informed that "We have our best people working on the problem" or "You're not french, learn to live with it"

 

[Archeon]

What would you like them to do? If the problem is Third-Party then GOA arn't in a much better position than we are.

Yeah, they could switch ISP's but as I understand it Open Transit is the French equivilant of British Telecom so they'll still need to go through OT's hub (is that the right word?) - of course, i'd imagine thats out of the question seeing as they're owned by Wanadoo anyway.


Don't get me wrong, I don't like the lagspikes either (though I can't say i'm getting them every 10 seconds) - and I definatly think that while vastly improved GOA's service still has a ways to go, but there's no point in getting all worked up over somthing you have no control over.


If you really want to try and make a different get in touch with Open Transit, other than that you might as well try to sit back and make the best of it you can

 

[Fana]

Archeon, lots of people have been in touch with OT and they basically tell us to fuck off since we arent their customers. They dont feel they have to do anything for us. And our respective ISP's cant do anything more than send us to OT.

Thats why we need GOA to shout at OT since they are in a contractual relationship with them - they can make demands, we cant.

 

[Archeon]

Thats why we need GOA to shout at OT since they are in a contractual relationship with them - they can make demands, we cant.

Assuming they havn't been doing that for the past week or so of course

 

[old.Whoodoo]

Correct me if Im wrong, doesnt France Telecom own Opentranshit, and also GOA?

Reqiuel did answer in the other post, what more are you hoping to gain starting a fresh post, he can only give you the answer he gave there. Keeping one thread going is going to be more productive tham spamming the same question in new threads.

 

[Kaelimar]

Correct me if Im wrong, doesnt France Telecom own Opentranshit, and also GOA?

Reqiuel did answer in the other post, what more are you hoping to gain starting a fresh post, he can only give you the answer he gave there. Keeping one thread going is going to be more productive tham spamming the same question in new threads.

is it wrong to try atleast get some new info from goa/mythic then?

not spam imo. but last post have died. no new info whatever

relax a bit! not all are happy with current situation and atleast try to find a answer what is going on with server lag

spam.. hmm what was your answer then if not spam, you hadn´t got any news about it only complaints against my post

 

[Tay]

Correct me if Im wrong, doesnt France Telecom own Opentranshit, and also GOA?

Reqiuel did answer in the other post, what more are you hoping to gain starting a fresh post, he can only give you the answer he gave there. Keeping one thread going is going to be more productive tham spamming the same question in new threads.

Unfortunatly end users such as ourselves have little or no chance of even getting a reply from opentransit, the pressure should be applied from GOA's side.

They are the ones that have SLA's in place not us.

Aside from this I have previously raised multiple issues with Opentransit redd routing and not received a single response.

 

[Kaelimar]

Reply from opentransit

Reply from opentransit today, and i recive the same from my isp so who should i contact if both says the other?

-----------------mail starts-----------------------

Hello,

I regret we can only take into account requests from our direct customers, which are international telecom companies or internet service provider.

Hope you will find support from your own internet service provider.

Best regards,

Alain Aveneau

Customer Service Centre - CSCLD VSCO/ICSS
France Telecom Networks & Carriers Division
-----Message d'origine-----
De : xyz xyz [mailto:xyz@xyz.xyz]
Envoyé : mercredi 20 octobre 2004 15:05
À : CSCLD Ip VSCO/ICSS
Objet : packetloss at P6-0.AUVCR2.Aubervilliers.opentransit.net 193.251.132.74 30% packetlost


I play a online game that are hosted by wannadoportal

who should i contact if there is a problem related passing through opentransit to wannadoportal from sweden?

according to Goa/Mythic you did a mainentance at

Server downtime tonight
[2004-7-10]

We have just be informed that our provider will be performing a maintenance on the network this evening at approximately 1am CET. This means that the connection to the servers will be interrupted at this time and everyone will be disconnected from the server. The maintenance will be short and you should be able to connect back to the servers within minutes. Unfortunately we will not be able to give out a warning ingame beforehand so expect to be disconnected from the server around that time. A reminder for English players, 1am CET will be 12am for you.

after this mainentence the game are barely playable with high packetloss when passing opentransit routers showing below where problem starts

So4-0-0.FFTCR1.Frankfurt.opentransit.net 193.251.129.89 0% packetloss

P6-0.AUVCR2.Aubervilliers.opentransit.net 193.251.132.74 30% packetloss

P3-0.PASCR1.Pastourelle.opentransit.net 193.251.128.118 30% packetloss

WanadooPortails.GW.opentransit.net 193.251.251.54 30% packetloss

193.252.122.14 30% packetloss

193.252.123.33 end destination

if there is any scheduled work on this please inform so i can pass it on

 

[Tay]

Reply from opentransit today, and i recive the same from my isp so who should i contact if both says the other?

-----------------mail starts-----------------------

Hello,

I regret we can only take into account requests from our direct customers, which are international telecom companies or internet service provider.

--Stuff cut---

OMG you got a response.... /collapse

Alas, this is where the plan falls apart, you can try talking to your provider to see if they can help, but I feel this is somehting that should be driven from the GOA side, they have SLA's with OT.

 

[Kaelimar]

getting same answer from my isp. traffic have left their network and it should be a goa/mythic responsibility to take action against this


where is those gm that might have a suggestin on what to do

 

[Driwen]

the response from OT seems that GOA cant take action either? Atleast not directly, as GOA uses OT through their ISP/telecom company and not themselves. So while they have most likely more power to force their ISP to force OT, they cant realy do it themselves.
And is it possible to actually reach goa's servers without going through OT at all (even if they did switch isp)?

And only when traffic enters the network of goa's isp would it be the responsibility of goa's isp. Atleast according to the logic of most customers isp's so the ball keeps going round and round with all isp's shifting the blame(unless OT is part of goa's isp( and directly and not as in part of the company that owns the company that owns goa)).

 

[Hamro]

and youre expecting the lag to vanish? :eek2:

 

[Tay]

and youre expecting the lag to vanish? :eek2:

We're rather hoping the massive packet loss will cease...

Lag is one thing, Linkdeathing is quite another.

I have now stopped auto renew on both my accounts, as of this time next month if the issues have not been resolved I'll be leaving.

I dont enjoy the game when I'm trying to level or RVR and you go LD every 5 mins or your cleric LD'd or whatever.

I still like the game but its frankly unplayable in this state, I would endevour to say that the goods sold are not of a merchantable quality.

 

[censi]

yer if you run a trace tool to the server while your getting the lag you can usually see the symptoms of the lag. Like a router on the hop with poor response time or latency. But more often that not the lag spikes are packloss. If you send a packet and it dont get their then you need to to a re-transmit. Im not sure what that retransmit wait time is, it will be some hardcoded thing in the TCP/IP protocol. This can be caused by a bad interface card on a router or bad comms betweem routers or sometimes the interface simply has a spike in traffic and it cant process all the packets out of an interface quickly enough.

lots of things can go wrong but if you think about it, the internet is pretty amazing and reliable.

 

[Drav]

Server Maintenance

Tomorrow we will start upgrading the live servers with new machines to handle the changes brought about by New Frontiers. Dartmoor will be the first server to benefit from this upgrade and it will be shutdown at approximately 10 :30am CET. The server is expected to be back up in the beginning of the afternoon. The other servers will follow over the next few days.

Hmm so maybe this will fix it, seems like its been bad ever since the previous maintenance so god willing.

 

[Fana]

Hmm so maybe this will fix it, seems like its been bad ever since the previous maintenance so god willing.

The current lagspiking has *nothing* to do with GOA, the fault lies with Opentransits router out of northern France - thats the purpose of these threads that have been active lately: we want GOA to pressure OT into taking action that will fix the spiking.

Or well, ofc some lag originate on GOA's servers but the spikes your seeing (lasting long enough to make some ppl ld, everyone to warp around and lose stick, and rvr an excersice in frustration) every 5-10 min all day, all night, since OT's "maintanace" some time ago does not originate at GOA's servers.

 

[Raven]

as said before in the thread its not Goa's fault, however, they should force opentransit to do what they are presumably paid to do by Goa, namely provide a service that works.

 

[Gear]

The point is that the game has become unplayable lately.

 

[Danamyr]

The point is that the game has become unplayable lately.

The point is that a complete lack of acknowledgement from GOA is just making everyone incredibly frustrated and irate.

 

[Tay]

The point is that a complete lack of acknowledgement from GOA is just making everyone incredibly frustrated and irate.

They have acknowlegded it, They just dont appear to be pushing the issue with Opentransit, the problems with these things is that you rarely see what is actually being done behind the scenes. Confirmation from GOA that it is being handled at the highest levels within OT might be a start however.

 

[old.Whoodoo]

The point is that a complete lack of acknowledgement from GOA is just making everyone incredibly frustrated and irate.

GOA did reply to one of the many dozen crap threads like this if you bother to read the rest of the forums, and as Requiel said in it, its an Opentransit problem, not a game or GOA problem, but they have contacted Opentransit on this issue.

So GOA have done their bit. I would suggest you spam opentranshit yourself, but they will only tell you to get stuffed as you are not one of their customers. Complaining on here has much the same effect, a lot of effort for no reward.

 

[Rage]

Greetings

Could it not be an option to move the servers to another country if its the ISP is the problem? I dont really know anything about the situation in France but I am sitting on a 10GBit (thats 10,000 megabits/s) backbone atm (swedish University backbone), and I would guess they have about the same in France. So Lag from ISP shouldnt really be an issue if they dont have poor hardware or Mythic isnt paying for the correct amount of traffic per day i would guess. Usually the capacity is there but it costs more depending on what traffic levels you anticipate etc. Anyway I am sure moving might be a drastic thing to do but if it improves the game quality it should be taken under consideration.

with regards
Rage

 

[Hrogar]

To be honest I didn't know about Open Transit being involved in this at all, since I've never bothered to check who's behind the servers since they've always been working good enough *cough*. Can't say I find myself in a position to "spam" a french company who would just claim that I'm not even their customer about this
Not like I'm gonna quit the game over this but it IS spoiling it for many people; those with a bad connection go LD on a regular basis nowadays. This game will have a pretty rough competition what with WoW coming out soon(ish) and if this issue isn't handled for a month or two there might be an even bigger loss of players when it comes out.
There, just my 2 cents, flame away

Kind regards

Hrogar

 

[Awarkle]

have you guys tried emailing the french watchdogs that deal with telecoms issues ?

inform them that your french and living in paris and are upset with the loss of packet say you live at


34 rue de'arse

 

[Drav]

Havent noticed any lag spikes tonight, even while in emain with Mid rr, so hopefully I guess opentransit is up and running properly again now.

 

[Boni]

Havent noticed any lag spikes tonight, even while in emain with Mid rr, so hopefully I guess opentransit is up and running properly again now.

We had one a lagspike that caused a lot of LDs on mids second attack on hibs relics, my buffbot account was removed from the game by the server (according to the message) and my main account went LD like normal (Both on different pcs), a lot (50%ish) people linkdeaded. So not totaly stable, but we did have some massive battles without any other problems and appart from that we where mass ld free and no zone crashes, so theres hope yet ....

 

[Dantares]

My guild was out and about in ToA artifact hunting (which was a serious bust to be honest, nothing at all. Besides the point though) and while doing one of the artifacts we got a hug lag spike that LD'ed a couple, but generally it jsut got the whole /bg wiped out. So I am guessing it's not clear yet.