[INFO] Official Updates Questions

[Flimgoblin]

Post your questions here. No discussion. Use This thread for that.

[pez]

Can those of us who have not yet authenticated our beta keys realistically expect to play before midnight?

[Flimgoblin]

Questions from old thread:

mrbandersnatch (and others)
1) Is there an ETA for account registrations to be re-opened and will GOA be working through the night to resolve this issue?
2) Can the 200MB patch be released as a torrent so that the patch servers aren't hammered quite so heavily.

Etzel:
What happens on the 14th when you have a rush of CE's registering live keys? Will I have to wait in some time restricted queue on live day?

Fizzy:
The news section of the Warhammer Online : Age of Reckoning is great but exceptionally dated and gives the impression that only certain people within the goa heirarchy can approve / publish positive posts only.

Certainly today, that has not been helpful.

So are there any plans to have a 'server status' page, and keep this updated with the timescales mentioned in the other posts, what the technical issues are and what is being done to resolve them?

A status page that says
'We are looking at the authentication key not appearing issue, and are looking into this as a result we have taken the authentication down. We hope to have this resolved by 18:30.

This post will be updated when authentication services are back in place (or at 18:30 whatever comes first)."

This type of status comment from the supplying company is a vital communications tool to keep your userbase in the loop as to
a) the problems are acknowledged
b) work is underway to resolve them
c) a timescale estimate of when the problem will be resolved
(or if not resolved when the community will be updated).
and
d) what the user community can do to overcome them


Zoldot:
My question is: When will more servers come up? (not a question of if, cause apparently it will be needed with 55.000 CE + 50 000+++ randoms)

Krazeh:
Given that you have a server cap of 1000 with a queue of 1500, and are planning to increase the cap by about 25% every few hours, when exactly do you expect to have raised the server caps to a sufficient level to allow everyone with a key to login and play?


Draylor:
One obvious thing missing: any sort of ETAs on

1. Opening registration on website.
2. If different from #1 - Allowing keys to be added to accounts that are already created.

5 mins, 5 hours, 5 days ... doesnt need to be accurate guesses, but something wouldnt hurt.

[humza]

What I want to know is why do the servers need maintenance after having been open for open beta testers a few hours?
I am the first to admit that I barely know anything about this so please do not flame me.

[Vell]

What steps are being taken to ensure the same situation does not arise next Sunday when half of us try to register our CE codes for the headstart?

[Moriath]

Whats the point in all the questions if no one is going to answer them?

[mini-hammer]

1. Why is the american beta going so smoothly compared to us and how comes they don't have only 5000 people in their servers because of this starting area issue?

2.Will CE pre-orderes get priority over other beta keys that were given away for free? If not why?

[Flimgoblin]

Repost from the discussion thread:

Originally Posted by Jeremiah

Oh Oh, I have sensible question!!! (Well, that is questionable in itself!!)

Ok, I've tried to register previously and I got the timeout failure. When I've retried later, it has told me my login name is already in use. I am 99.99% certain that no one else has this and its a result of my earlier registration attempt.

Now I've managed to get to step 4 of the process, where I am just confirming my details. Is there a chance that I am going to be sent the confirmation email and my details have been saved? - or will I need to reregister with a different login name, username and email address?

I'd be much obliged if I could have an official-sounding answer (No "A bloke down the pub told me... " answers please )

[Aada]

Can we actually have hope that sometime in the next 6 days we will actually be able to play?

You handed out 200,000 beta keys but your servers only take 1000 people at a time increasing it by 25% every few hours (btw how long is a few hours?) which actually adds up to around 50k players into the open beta by wednesday/thursday.

[Guyton]

the original announcement stated we had to create a new account, which i managed to do though i am still waiting for the activation/confirmation email. I have also read that that was an error so will our original logins we used on the war-europe site work when the account pages are working again

[Hanso]

You said you'll keep it updated.. why is it behind WHA state?

[Bluetribal]

Kai Shober, German community manager of GOA was willing to say this:

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

OnlineWelten Forum - Einzelnen Beitrag anzeigen - kurzen Wartung


So the obvious question would be: why did GOA go ahead with this last minute plan when they have beforehand knowledge that Mythic had similar problems?

A question not related to the above quote: closed beta testers have said and shown that all but 2 servers are empty or have very low population, then how can the lowbie zones be stressed too much and be a reason not to let in open beta testers?

[Cromix]

Can we expect the issues to be solved today? I mean it is arround 22:00 in france right now, will GOA techs be working extra hours on a sunday night or better forget it and try tomorow.

[MagnusK]

Posted a couple of updates in the original post. I'll get back as soon I can with more.


-Magnus

[Aurelius LH]

If one major reason account creation has fallen down so spectacularly is that a lot of people created unnecessary second accounts should there not be a 'weeding' of the unnecessary ones? And if so can we help by not replying to 'authentication' emails, or should we report duplicate registrations to some address at GOA so they can delete them?

Surely we don't want an even more unwieldy database at the genuine live date!

If the actual intent was to only slowly open up servers, and gradually activate accounts, why didn't someone explain this was likely to happen beforehand and avoid a lot of the hard feelings that have developed through the day? Managing expectations always works better than firefighting.