[INFO] Official Updates Discussion

[Flimgoblin]

We've kept the official info thread closed to keep the important posts clearer.

Post any comments in this thread. Questions can go in this thread.

NO FLAMES WILL BE TOLERATED

Will be policing this thread very heavily, this is meant for getting information out and questions answered not for bashing GOA. There are other threads where you can post your frustrations...

Thanks.

[Draylor]

One obvious thing missing: any sort of ETAs on

1. Opening registration on website.
2. If different from #1 - Allowing keys to be added to accounts that are already created.

5 mins, 5 hours, 5 days ... doesnt need to be accurate guesses, but something wouldnt hurt.

[pez]

Originally Posted by Draylor

One obvious thing missing: any sort of ETAs on

1. Opening registration on website.
2. If different from #1 - Allowing keys to be added to accounts that are already created.

5 mins, 5 hours, 5 days ... doesnt need to be accurate guesses, but something wouldnt hurt.

Yeah they must have an idea. Something like, "it will be at least 1/2 hours until we reopen authentication server."

[Aurelius LH]

You may want to edit it the 'official' thread a little since it repeats the 'Server caps' para.

However - there are 8 English servers and some more non-English primary language ones, with a quoted capacity of 1,000 each - so why have they called a stop at just over 5,000?

Am I right in suspecting that one major reason account creation has fallen down so spectacularly is that a lot of people created unnecessary second accounts because they were misled by the GOA site - and is there any way we can tell them once we receive the unneeded authentication mails that particular account can be shut - or will simply not responding to their mail kill it off? Don't want the genuine release to have p[roblems because the database of accounts is full of junk from OB.....

And as ever - what timescales for anything happening? And preferably more accurate than 'it will be open 8:30 Sunday', please

[Krazeh]

Given that you have a server cap of 1000 with a queue of 1500, and are planning to increase the cap by about 25% every few hours, when exactly do you expect to have raised the server caps to a sufficient level to allow everyone with a key to login and play?

[Zoldot]

GOA isthe ones who let out x number of keys for FREE, I as a Customer of CE for sure think they should be able to have servers so us who paid for CE can get in and play.

My question is: When will more servers come up? (not a question of if, cause apparently it will be needed with 55.000 CE + 50 000+++ randoms)

[sareth]

Just want to say thx for the Official update posts. Even though they may not contain answers we want to hear, any info is better than no info. Good luck in sorting out the Gremlins, and once again thx for the updates keep them coming.

[fizzy]

The news section of the Warhammer Online : Age of Reckoning is great but exceptionally dated and gives the impression that only certain people within the goa heirarchy can approve / publish positive posts only.

Certainly today, that has not been helpful.

So are there any plans to have a 'server status' page, and keep this updated with the timescales mentioned in the other posts, what the technical issues are and what is being done to resolve them?

A status page that says
'We are looking at the authentication key not appearing issue, and are looking into this as a result we have taken the authentication down. We hope to have this resolved by 18:30.

This post will be updated when authentication services are back in place (or at 18:30 whatever comes first)."

This type of status comment from the supplying company is a vital communications tool to keep your userbase in the loop as to
a) the problems are acknowledged
b) work is underway to resolve them
c) a timescale estimate of when the problem will be resolved
(or if not resolved when the community will be updated).
and
d) what the user community can do to overcome them

Thanks, Fizzy.

[Chey]

ok so correct me if im wrong over 100,000 people have keys to get into open beta and you have 8 servers capped at 1000 people each, this cap will be increased by 25% every hour.

that means it will take you 12 hours to get the cap over 100,000

[Draylor]

Originally Posted by Chey

ok so correct me if im wrong
...
this cap will be increased by 25% every hour.

it said every FEW hours.

Multiply your estimates by 2/3/4/etc accordingly.

[Apollyn]

You state server caps increase by 25% every hour.

250 ppl per hour per server (to protect newb zones)
8 servers
2000 ppl per hour

55000 CE accounts
50000 beta keys (minimum) free
45000 ?? EA/D2D sales

Total 150000 (for sake of easiness)

150000/2000 = 75hours
Admit this may not be accurate, just going off the rough numbers

Do you plan to take 3 days to get us all in game?
Why do we have these caps, Mythic seem to have just opened up their servers on PW 1+2/OB?
Estimation on Account Auth times?

Keep going, we like the feedback, even if it isnt always good news, jsut makes us feel like we know whats happening a bit more

[arknor]

However - there are 8 English servers and some more non-English primary language ones, with a quoted capacity of 1,000 each - so why have they called a stop at just over 5,000?

does this 5,000 include the problably 100k+ closed beta testers or do us paying customers have to wait for the people that have been playing the game for weeks to get out of the noobie areas aswell as the people who were given free keys?

do they expect to do these "waves" on launch day aswell? if they do it will be the worst mmo launch in history

[Thimble]

hmm why was my post removed? it wasn't a flame

[Etzel]

I'm with Zoldot on this, I paid for a CE specifically to get open beta access, now I have to sit in a queue with no ETA because you chose to give out 50k keys to anyone who could write an email.

What happens on the 14th when you have a rush of CE's registering live keys? Will I have to wait in some time restricted queue on live day?

[chrislocalboy]

Magnus....................

Without trying to sound harsh when can we expect to be able to enter keys and play this game?? tonight, tomorrow?? Tuesday even?

This ETA not available really does not cut it anymore, what I want to know is, is there any point in me sitting here and refreshing and checking forums every 5 minutes or shall I try and savour whats left of my Sunday?

Edit* Oh and also if you only planned to let a certain amount of people in, why hand out thousands of keys to people who have not actually paid a deposit for the CE?? should you not be looking after your actual customers first instead of handing it out to anyone who fancies a go?

I'm confused as my box clearly states "GUARENTEED open beta access".................. that does not seem to be the case now? especially with 8 servers and a population cap on all of them...... if I finally do manage to get registered I could sit in server queues until blue in the face............. I'm sorry but thats not GUARENTEED in anyones book.

You've made promises you simply cannot adhere to.... simple as that