[RANT] Feeling a bit ripped off by EA right now

[Iceforge]

They still got a chance to fix it through, as I raised a ticket in their support page.

Besides the first part of my ticket, which is obviously about when I get beta/headstart codes delivered, the 2nd part is actually why I feel ripped off by them right now.

I went to the EA store to buy Warhammer online from a link here, and I KNOW the price on the page was 40 quid when I ordered. Thats fine, I don't mind paying 40 quid for a game.
So I pre-ordered it.
My email confirmation put the price in DKK through, as 399,95DKK (or 400DKK for simplicity)
Now, I hear UK customers got a 5 quid discount, even if they purchased when the price was 40 quid, they now get it for 35 quid.
Cool, so I waited for my discount letter... nothing...
So, I went to make the ticket and then I figured I would actually find out what the current exchange rate was, because 1quid = 10DKK is just a more or less figure..

the price of 35 quid is equal to 321DKK... meaning that I am paying nearly 80DKK to much compared to if I had gotten the same deal as those who purchased from the same page I did and just filled in their country as UK instead of Denmark.
What a load, no discount on danish version of the site yet, so perhaps they aren't even giving the discount to danish people.
But I feel ripped off that I am being cheated out of a 20% discount that I should have received, if I had gotten it on the same terms as someone who listed country as UK

[Slaggathor]

No discount on Norwegian site either.

[Dark Orb Choir]

£5 out of £40 is an 8th off so that makes it a 12.5% discount not the 20% your say.

but it still agree its a bit of a bummer.

[Iceforge]

Originally Posted by Dark Orb Choir

£5 out of £40 is an 8th off so that makes it a 12.5% discount not the 20% your say.

but it still agree its a bit of a bummer.

Dark Orb Choir, you don't get what I am saying.

I know 5 out of 40 is 1/8th.

But I checked out the exchange rate, which makes 34,95 quid = 321DKK
And instead of charging me 40 quid, they actually converted it themselves at rate 10 and charged me 400DKK

So where a person choosing UK as their country from the drop-down menu while paying ended up paying the equal to 321 DKK, I ended up having to pay 400 DKK because I picked Denmark.

321 is 79 lower than 400.

80 out of 400 = 40 out of 200 = 20 out of 100 = 20%

It is actually an increase in price of 24,6% because I choose Denmark in a drop-down menu.
I didn't go to the Danish EA store and order, nope, I purchased through the UK EA store, so why they put me on different terms and payment, I got no bloody idea

EDIT: Increase of 24,6% as 79 compared to 321 = 24,6%, so they charging me 24,6% more for being from DK instead of UK, which oddly is just 0,4% from our danish VAT, which shouldn't be applied to purchases done within the EU, so that can't be the reason

[sp4nky]

Well thats strange as I bought it from there site for £39.99 and they mailed me yesterday saying they would refund the difference now its £35. That was without me even having to ask for it, they did it off there own back.

[Iceforge]

Originally Posted by sp4nky

Well thats strange as I bought it from there site for £39.99 and they mailed me yesterday saying they would refund the difference now its £35. That was without me even having to ask for it, they did it off there own back.

Excatly what I would have expected to happen...

Are you from UK or, like me, from Denmark?

Because if you are from Denmark like me, that would make it really really odd.

[sp4nky]

UK here

[Xanthea]

Cant belive you argue about those lousy bucks i got to pay 589 swe for a simple trash version of the game...

[Iceforge]

Originally Posted by Xanthea

Cant belive you argue about those lousy bucks i got to pay 589 swe for a simple trash version of the game...

Well, point being that I am threated like a second class customer due to my nationality.

How if you bought it in the store for 589 swe and found out everybody else who bought it there AT THE SAME TIME got it for 471 swe?

Wouldn't you feel ripped off that the other people was given it cheaper than you?

[saks]

Originally Posted by Xanthea

Cant belive you argue about those lousy bucks i got to pay 589 swe for a simple trash version of the game...

i feel with you! :/

[pez]

First the Olympics and now this! W00t, go UK!

[MaxxPower]

Even here in the UK we're still paying more than the Americans.
SE recommended price is £34.99 in the UK, and in America it's $49.99, which works out at around £28

Those lucky sods get everything cheaper than us, even stuff that comes from Europe!

[Xanthea]

Dont know what everyone is paying but if the US are paying 50$ im paying like 92$ for a standard version.... 589 / 6.40$ = 9x$

No money issue for me however BUT i understand your point, but i never complain when i buy anything IF i want it i pay...

Just think 5 bucks was no biggie, Not sure what you meant by mention where you come from, think it has more to do with the retailers?


/

[Aqe]

Its all exchange rates, you cant complain that you pay more just because your currency is in a low right now compared to € and £. US have to set their prices to normal US ones even though it means it seems very low for us when we change the currency.

[Iceforge]

Argh, okay, people are not getting it...

The point is, I went to EA's UK shop.

But instead of letting me pay in GBP and then my bank doing the exchange, they billed me as if I had used the Danish EA store.

And what I mean is that once you clicked to pay, and clicked for direct download, you had to enter your person details, and thats where I choose Denmark as where I live.

So instead of getting it to 40 quid like the page I ordered from said, they decided that as I live in Denmark, I got to pay the danish price, which is stupid, because we got open borders and danish people are allowed to purchase goods in Great Britian, without added VAT or anything, so why would I want to buy at a higher price from their Danish department, when I specificly went to their English webpage?

And to add to the injury of making me pay a different price than what was advertised (I actually first got 399,95DKK shown in the email, it keept on saying £39,99 on the webpage as I ordered) they then gave everybody else who ordered from their website (at least everybody else from the UK) a further discount, and I can't help to wonder why I have to pay more when I purchased the same place.

And it is not really about the money, because if Warhammer had cost 600DKK I would still have payed it, it is about being treated by EA in a very impolite manner, in which they actually violated several trading standards (by showing me 1 price and then charge another, for instance)