Important Information and Q&A!

[Nate]

Originally Posted by MagnusK

Will the Flash website be exchanged for an HTML-based website?
No

It's great you guys are finally answering these questions, it's not answers we want to hear but communication is at least starting to come about. However.

This is absolutely ridiculous, from day one we've been telling you to change it. Why not? WE DON'T WANT TO USE A FLASH WEB-SITE. How many times are we going to have to tell you to change it? How are we going to have the same level of support if you aren't going to be using the same system as your without doubt going to be using a FLASH based account system AGAIN!

I might seem pissed off about this, I am.

[LordjOX]

Originally Posted by Nate

It's great you guys are finally answering these questions, it's not answers we want to hear but communication is at least starting to come about. However.

This is absolutely ridiculous, from day one we've been telling you to change it. Why not? WE DON'T WANT TO USE A FLASH WEB-SITE. How many times are we going to have to tell you to change it? How are we going to have the same level of support if you aren't going to be using the same system as your without doubt going to be using a FLASH based account system AGAIN!

I might seem pissed off about this, I am.

Yes.
I'm also frustrated that GOA does not use a simpler approach for their web-site. Or atleast give an alternative. It seems they have hired too many designers with no clue about web accessibility.

And imo it's not just about our "tick" vs. GOA that we think the Flash site (especially after using the DAoC one) is a bad approach, I'm more concerned that they make official EU community news site inaccessible for some users.

For interested people read: http://forums.freddyshouse.com/warha...rrectly-2.html
And W3C has guidelines about accessible websites (which still can look good): Checklist of Checkpoints for Web Content Accessibility Guidelines 1.0

[MagnusGOA]

Originally Posted by Xandax

Would also like to re-ask a question: Any word on when you start releasing server names and amount so guilds can coordinate start up?

I'm afraid we can't share any server names at this point. On the topic of server types, we can, however. GOA will be offering the same server types as Mythic: Core, Open-RvR and RP-Core. This is still not fully set in stone and we may or may not offer RP-Open RVR as well. Please understand that this may change before Launch.

Originally Posted by Jonnyrocker

I have bought the CE box and have a few questions.

Using the OE client can we use this client on the live servers since different postal companys take different amount of time to deliver things so that dont have to reinstall and patch things again.

Firstly, I assume 'OE' is a typo and you mean 'OB' as in Open Beta. Whereas all characters will be wiped and the Open Beta servers closed before Head Start commence, I believe the OB client can be patched and used when we enter Head Start and Live. This is not 100% certain information and may change. On a related note though, I can confirm that Closed Beta players will be able to patch their way into Open Beta.

Originally Posted by Earl

Have I wasted £40 buying Warhammer® Online: Age of Reckoning? ?

I understand I am paying more for no box or cd, just a download, but thought I could get same benefits as CE, just no books etc. Will I have Beta access or not? Or does the 55k open beta keys refer to this product?

As far as I am informed, there is no such thing as SE pre-order including Open Beta access. Both GOA and Mythic have stated this to be the case with the European market. I believe this is all a misunderstanding. How we will solve it, is another issue. We have engaged in discussion with EA regarding this.

[Earl]

Originally Posted by MagnusK

As far as I am informed, there is no such thing as SE pre-order including Open Beta access. Both GOA and Mythic have stated this to be the case with the European market. I believe this is all a misunderstanding. How we will solve it, is another issue. We have engaged in discussion with EA regarding this.

Perhaps the solution is to give European players the same level of service as in NA.

If it is indeed the case that the SE won't be getting open beta access despite it being on EA website for several days then I think I'll be contacting them for a refund. Why on earth is it labelled at £40 if it is just a download with no added benefits?

I feel myself wanting to order the NA edition already.

[Downanael]

Why do you keep ignoring your coming customers in the website matter? If everyone keeps saying that they don't want unreliable site and you keep insisting it really don't give pretty good image for your customer service imo.

And yeah i'm pissed off,you don't even tell us why you are so keen on this matter.

[Torn]

Originally Posted by MagnusK

As far as I am informed, there is no such thing as SE pre-order including Open Beta access. Both GOA and Mythic have stated this to be the case with the European market. I believe this is all a misunderstanding. How we will solve it, is another issue. We have engaged in discussion with EA regarding this.

Hi. I've registered just to post here, in astonishment. Lots of EU online retailers are advertising Open Beta access and headstart with their SE pre-orders, as well as items like the camp + spirit ring.

1) official EA UK store offering open beta and headstart. - "INCLUDES: OPEN BETA ACCESS - LIVE GAME HEADSTART 30 Day Free Subscription - Bonus Item Unlocks"

2) direct2drive - (which I've ordered) offering all 3.

If the OFFICIAL EA site and direct2drive (from what I understand, an exclusive partner with EA that offers one of the different in-game item rings) offer this, to the tens of thousands of European players that have undoubtedly ordered from these two sites... this seems to be a communications breakdown of monumental proportions between EA and the other retailers.

I'm sincerely hoping that GOA/Mythic can smooth this out, and as a gesture of goodwill invite the EU players with orders with d2d or EA into the open beta.

[Skorn]

Thanks for your answers so far Magnus, although most of them leave me somewhat dissapointed!
On another note, seems like EU se customers are getting a raw deal imo, but maybe thats just me being ..........damn ...thats the same note!

[Derian]

Well you answered my 1st question about the OB download. Couple of others:

I assume the link to the download will be provided once we enter our CE-preorder code?

Will you be updating the Account management before the 1st of September? So we may enter our Codes.

Thanks in advance.

[Skorn]

Magnus, does the Direct Download Pre-order of WAR (as opposed to SE) have access to the open beta as stated at EAstore and D2D?

[Linnet]

Will it be required to actually order the standard edition via the EA store to get open beta access?

(if so, that's extremely lame of them.)

[Torn]

Originally Posted by Linnet

Will it be required to actually order the standard edition via the EA store to get open beta access?

(if so, that's extremely lame of them.)

Nope - they've said above that as far as they are concerned, none of the EU Standard Edition pre-orders will have Open Beta access. :s... but whether this includes the direct download (it IS a SE.. after all..) who knows?

The sites say it does (and various UK laws say they have to honour this or offer a full refund) but :\

[Malcolm]

Surely the following earlier post from MagnusK suggests that some of the OB keys will be coming via the EA Store?

Originally Posted by MagnusK

Will EU SE pre-order customers get into WAR Open Beta?
No. This was a solution well suited for the American market, but less so Europe. With more diverse demographics, we have opted for a solution where we will be giving away 55 000 Open Beta keys through the EA Store and other community sites. This allow for a more focused approach, better suited the five-language market we operate in.

[Torn]

Hmm. Depends if 'Direct2Drive' counts as a community site?

I assumed community sites would be ones like these, which would have giveaways or competitions, etc. Surely direct2drive is just an 'online retailer'?

[Dervish]

Maybe D2D counts as part of EA store since it is effectively the download arm of EA?

[Torn]

Originally Posted by Dervish

Maybe D2D counts as part of EA store since it is effectively the download arm of EA?

Pretty sure the EA store has its own downloading service. It even offers you if you want to extend the 6 months you get to download it in to a further 2 years for £3.. something which D2D does not do.