Important Information and Q&A!

[escapium]

Hi

Q: Ive orderd CE and I suppose i'll be paying headstart with a downloaded client? Will it be possible to keep playing with the downloaded client after official release(18sept)? Or do I need to delete and reinstall with original CD-rom?

[IainC]

Alright, I'm going to answer some of the fluffy questions. Before you all go crazy because I'm ignoring the important questions, I'm really not. I sent off a long list of all the important questions this morning and I'm expecting a list of answers back very shortly.

We'll post with the 'meatier' answers as soon as we get them to give to you, until then there's no point in me giving you half an answer when a real one is inc.

So then:

What sites do you post regularly on? What sites do you read regularly?

I post to FH, WHA, Only-WAR, VN Boards, WAR-RVR and a few blogs (hi2u Linnet!). I read a whole lot more than that though, I reckon I monitor around 50 WAR related forums on and off. Some of those are pretty small but they are still useful to see what very specific sections of the community are thinking.

Do you post information on sites where you have to pay to get access to them? If so why are you doing it?
No and I probably wouldn't if there was a subscriber only war forum (to my knowledge nothing like that exists).

Do you feel that all sites should have an Developer Post Tracker? If not why? If you do can you force sites to add it?
I think it's a very useful tool. I won't insist on it though as it's down to the site admins to decide how they want to run the site not me.

How many will work with informing the community about issues and help with various problems (on forums that is)?
There should be 11 of us in the CM department. That's two for each language and one manager for us all (that would be David Petit). Actually we're under strength at the moment, we need to hire another CM for the French and German communities.

How old is your favorite T-Shirt? (both IainC and MagnusK should answer)...
My favourite T Shirt is less than a year old. It's a Swedish army t-shirt that I got given at Dreamhack.

Is it possible you will have an poll or something similar before release about what sites the community think should be excluded and/or included from/in your "Community"-> "Fansites" list?
Nope. We'll keep an eye on the ones that get submitted and add the ones that we feel have value to the community. If you've submitted a site and we haven't added it yet, it doesn't mean it's no good, it just means that you may have a little way to go before we can put you on the list. We regularly check back on the submissions list to see how sites are getting on.

Have you played WAR? If so, can you describe your best moment with the game?
Yeah I play it regularly. I don't get as much time these days to play as I'd like to though because of the craziness as we approach launch. My favourite moment so far is being part of a rather chaotic attack on Karl Franz in Altdorf. There were several groups of beta testers and I ended up bouncing from one warband to another before the bunch I ended up with finally got everything together and took him down.


Ok, now a point on moderation on FH.
We don't moderate here even though we have mod rights. Generally we try and reserve the use of those rights to stickying important stuff, removing anything that breaks our rules or NDA and generally tidying up official threads. We don't ban people on here and we try not to get involved in general forum discipline. We report posts we feel break the FH rules and let the FH mod crew decide how best to deal with it. The reason for this is because we don't want people to see us as authority figures here, we're here to give you information, not to tell you how to behave on forums.

[nelg39]

Originally Posted by nelg39

I posted my questions at WHA but since there up to 6 pages already thought id repeat my post here.

This is a good idea, and will go a long way to making us (EU customers) feel like we are getting an equal service.

Q1. will EU CE get a extended HS?
Q2. will EU CE get into CB?
Q3. will there be an EU Road to War?
Q4. when will we be able to down load the client?
Q5. when will we be able to set up are accounts?
Q6. will the EU SE be invited to OB? (This one seems to be a no)
Q7. when will the EU website be updated? answered (next week sometime) good stuff, 1down.

War is much more than just another game, and thats why the community are so vocal about there concerns. Im a long time Daoc fan and can see the improvements that GOA have already made.

Thanks for your time and effort.

These are the questions i posted earlier id just like to add one as im a bit confused on the SE Aug 28th thingy.

Q8.If we cant order the SE till the 28th whats this all about?
http://eastore.ea.com/DRHM/servlet/C...ctID=106719600

Tavm. Glenn

[nelg39]

Bummer it wouldnt let me edit my post just found this over at WHA.

Preview Weekend E-mail Confirmation - Warhammer Forums

Q9. It seems Mythic has a customer support phone line for WAR, will GOA be offering the same service to its EU customers?

I have to admit i was surprised, even tho they offered this service for DaoC i didnt expect them to do this for WAR. But if GOA really intend to provide an equal or better service, You guys have a lot to live up to, Mythic seem to be going above and beyond the call of duty.

Thanks again for your hard work.

Glenn

[Xandax]

Originally Posted by IainC

<snip>
Ok, now a point on moderation on FH.
We don't moderate here even though we have mod rights. <snip>

Well - I'm sorry but "you" do (well - it was Magnus in the specific case of me, but the point stands).

[BLayzZE]

My Question:

Q: Why is it taking so long to get replies to some pretty basic questions here, and on other forums ?. It appears NA have there house in order, registrations accepted and the ability to download the client, and the EU are still waiting to find out if GOA can deliver on there promises.

[Bahumat]

What's the deal with all these rumours the pricing has changed to £8.99?

[MagnusK]

Originally Posted by Xandax

Well - I'm sorry but "you" do (well - it was Magnus in the specific case of me, but the point stands).

I did indeed edit your post. Iain later reminded me, this type of moderation is best left for the FH moderators to deal with. I haven't been around here very long and wasn't familiar with this way of doing things, but I now see the wisdom in this approach.

Regarding the recent rumours on UK pricing. This is yet to be confirmed by official sources. This is not to say that the rumours are not correct - we simply don't know yet. We have contacted EA for clarification on this, the SE pre-order and some other issues.



Magnus

[Earl]

Can we have just one big post from one of you guys that lists ALL the different game versions, all the different methods of getting them and what you do or don't get with them.

I am massively confused at the difference between say preordering from play.com, when I can walk into my local game shop, if I preorder SE edition from play.com will I be able to play beta or is that just from EA store, etc etc.. I can't be the only one who is slightly confused.

[Deathsprit]

Q 1) Will we will get a preveiw weekend? and if not why?

Q 2) If we do will it be after wen the standard edition is released for pre-order?

[JeevesFan]

So, what happened to the interesting announcements on WAR-Europe.com? It's almost six in England, so working hours are long gone and there were no updates today. I'm personally desperate for some good news, so I'm really hoping yesterday's MTV video news weren't the interesting announcements.

[peo]

Originally Posted by MagnusK

I did indeed edit your post. Iain later reminded me, this type of moderation is best left for the FH moderators to deal with. I haven't been around here very long and wasn't familiar with this way of doing things, but I now see the wisdom in this approach.

Regarding the recent rumours on UK pricing. This is yet to be confirmed by official sources. This is not to say that the rumours are not correct - we simply don't know yet. We have contacted EA for clarification on this, the SE pre-order and some other issues.



Magnus

Does that mean that prices in the rest of europe will be lowered to corespond to the UK or will we subsidize them??
In addition, will prices for Sweden be fixed in the same way? or will I have to guess every month at how much I'm going to pay?

[MagnusK]

Originally Posted by peo

Does that mean that prices in the rest of europe will be lowered to corespond to the UK or will we subsidize them??
In addition, will prices for Sweden be fixed in the same way? or will I have to guess every month at how much I'm going to pay?

First of all, the UK price lowering is nothing but a rumour. I'll try to confirm or deny this as soon I can. Further, I'll try to find out whereas customers who are neither living in the UK or in an Euro area will be paying in their own currency, or if they will be paying in Euro (it seems highly unlikely Swedes would be paying in GBP rather than Euro so I'd exclude that possibility for now), effectively subjecting their subscription fees to the exchange rates of the Euro.

Originally Posted by Deathsprit

Will we will get a preveiw weekend? and if not why?

If we do will it be after wen the standard edition is released for pre-order?

GOA's number one priority is to support the development of WAR and prepare for a successful launch. Whereas we do want to cater to the interest and curiosity of would-be beta testers, this must remain secondary to the greater cause of delivering that which we have promised to deliver:

• Open Beta access to all CE Pre-Order customers (to be announced)
• Live Head Start access for all CE Pre-Order customers (details yet to be announced)
• Live Head Start access for all SE Pre-Order customers (details yet to be announced)
• Live access for all European customers on September 18th
• 24/7 support in five languages once the game is live

This is what we have promised and we will live up to this. Anything on top of that is icing on the cake. We promise to give you cake. If we can, we'll also give you icing. I'll be back when I know more.


-Magnus

[JeevesFan]

Now that you're here, what's up with the news? Coming later tonight (possibly timed with the fall of the NDA) or postponed to a later date?

[peo]

Originally Posted by MagnusK

First of all, the UK price lowering is nothing but a rumour. I'll try to confirm or deny this as soon I can. Further, I'll try to find out whereas customers who are neither living in the UK or in an Euro area will be paying in their own currency, or if they will be paying in Euro (it seems highly unlikely Swedes would be paying in GBP rather than Euro so I'd exclude that possibility for now), effectively subjecting their subscription fees to the exchange rates of the Euro.




-Magnus

Thanks.